Bilingual Customer Service Retention Agent at Ultimate Staffing Services in San Diego, California

Job Description:

Position Overview



Ultimate Staffing Services is actively seeking a dedicated Bilingual Customer Service professional to join their client's Retention Team. This role focuses on delivering exceptional customer service while developing strategies to maintain customer loyalty and satisfaction.


Responsibilities

• Answer phones and emails promptly to assist customers with their inquiries.


• Respond to customer questions and concerns, ensuring a satisfactory resolution.


• Manage escalations effectively, ensuring issues are resolved in a timely manner.


• Develop and implement plans to retain customers, focusing on customer satisfaction and loyalty.

Qualifications

• Previous experience in customer service retention or call center experience


• Excellent communication skills, both verbal and written.


• Strong problem-solving skills and the ability to manage escalations effectively.


• Ability to work collaboratively within a team environment.


• Proficient in using email and phone systems to communicate with customers.


• Bilingual Spanish

Required Work Hours



Monday through Friday, during standard business hours.


Benefits



The position offers competitive pay at a rate of $23 per hour.


Additional Details



The Customer Service role in the Retention Team offers a unique opportunity to engage directly with customers, aiming to improve their experience and foster loyalty. The ideal candidate will be customer-focused and proactive in developing retention strategies.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now