Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology
REVISED
Position Summary
The Information Technology Consultant (ITC) contributes to ITD programs and projects, interacts on a daily basis with ITD service units, and works with SDSU faculty, staff, students, and administrators as required. A primary responsibility of this position is to provide dedicated support, training, and services at ITD help desks-both physically and virtually-for an array of campus standard technologies/tools.
The ITC provides management and maintenance services for desktop computing systems and help desk support for campus productivity systems and software applications (e.g. SDSUid, Duo, Google Workspace, Microsoft O365, Zoom, etc.). In addition, the ITC provides support services to other campus departments, including technical contacts and administrators. The ITC also provides consultation and assistance to ITD colleagues in developing appropriate strategies and techniques for providing end user support.
Part of the ITC's responsibility is to provide desktop and help desk support to SDSU's University Police Department (UPD), and in order to support UPD a Department of Justice (DOJ)/Federal Bureau of Investigation (FBI) background check is required.
For more information regarding IT User Services, click here.
This is a full-time (1.0 time-base), benefits-eligible, permanent (probationary) position. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Education and Experience
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The candidate must pass a Live Scan background check.
Preferred Qualifications
Minimum three years of experience providing information technology desktop support services.
Experience working in a team environment.
Experience working with mobile device management applications (i.e., Microsoft Endpoint Manager for PCs and Jamf for Macs).
Experience providing system upgrades and/or installing new software.
Experience with supporting enterprise antivirus applications.
Working knowledge of common software application packages, equipment platforms (Windows and Apple Mac), reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Ability to provide superior, consistent, and timely customer service within strict policy guidelines.
Ability to prepare, edit, and maintain written technical documentation on routine basis.
Experience in providing IT support for police or law enforcement office/department.
Compensation and Benefits
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Starting salary upon appointment is not expected to exceed $4,661 per month.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
CSU Classification Salary Range: $4,372 - $10,792 per month.
SDSU COVID-19 Vaccine Policy
In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. Individuals are considered fully vaccinated for five months after their final dose of a two-dose COVID-19 vaccine or for two months after receiving the only dose of a single-dose vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated. The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.
Supplemental Information
Interested applicants are encouraged to apply quickly. Applications will be considered upon submission. The position will remain open until filled.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
SDSU is a smoke-free campus. For more information, please click here.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
Applicants with disabilities and applicants who require assistance completing an application may contact Taylor Jaress at tjaress@sdsu.edu.
Advertised: Sep 29, 2022 (9:00 AM)
Applications Close: Open until filled
To apply, visit https://careers.sdsu.edu/en-us/job/515913/information-technology-consultant-career