The Booth by LoveStream is a fast-growing startup disrupting the event industry by integrating technology into unique guest experiences. We're a high-energy, fast-paced team focused on growth, and we're looking for a highly motivated and customer-focused support representative to ensure every client has a smooth and successful rental.
What You'll Do
Own the customer experience from onboarding to completion-responding to inquiries via phone, email, and chat with professionalism and efficiency.
Guide customers through the rental process, troubleshooting issues, and providing real-time support to ensure a smooth event.
Handle high-pressure situations gracefully, including working with customers to find quick, effective resolutions.
Demonstrate confidence on the phone-many inquiries require real-time problem-solving and clear, friendly communication.
Track customer interactions in our CRM to ensure no detail is overlooked.
Collaborate cross-functionally with operations, marketing, and sales teams to resolve customer issues efficiently.
Identify trends and pain points, proactively suggesting improvements to enhance the customer experience and streamline support operations.
Assist with order management, including tracking shipments, processing returns, and ensuring timely deliveries.
Contribute to a knowledge base by documenting FAQs and troubleshooting guides for internal and customer use.
Process inbound leads quickly according to our guidelines to support efficient customer outreach.
Provide on-call backup support for our after-hours team, as needed.
Who You Are
In-office role in Charlotte, NC
1-2 years of customer support experience, preferably in e-commerce, events, or a service-based business.
A strong communicator who thrives on the phone-you can confidently guide customers and de-escalate tense situations with ease.
A customer-first problem solver-you anticipate issues, think critically, and turn challenges into positive experiences.
Tech-savvy and adaptable-comfortable learning new tools and changing processes to ensure the best client experience.
Highly organized and detail-oriented, able to manage multiple customer conversations without missing key details.
Self-sufficient and proactive-you take ownership, seek out solutions, and continuously look for ways to improve.
Flexible and dependable, with availability for some evenings and weekends, especially for urgent event-related issues.
Team player, willing to step in where needed.
What We Offer
Growth opportunities-we're scaling fast, and strong performers can advance.
A supportive team that values collaboration and customer success.