Director, Professional Services Operations at Precisely in Burlington, Massachusetts

Job Description:

Precisely

Precisely is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate everything that makes an applicant unique. We will consider all qualified applicants without regard to race, color, creed, religion, sex (including pregnancy), age, sexual orientation, gender identity, gender expression, national origin, ancestry, physical or mental disability, marital status, genetic information, citizenship status, or veterans’ status or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 93 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Application and Interview Impersonation Notice:

Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (Precisely) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Overview: The Director of Professional Services Operations will lead operations for the Global Services organization, establishing and executing on a strategy and roadmap to achieve operational excellence. This role will lead financial reporting and operational reviews with the services delivery teams to drive growth and mitigate risk. This role director will also establish and execute on a playbook for all services integration activities related to M&A. The Director role manages a global team of business analysts who provide day-to-day operational support, as well as help on longer term strategies for improvements. In addition to a close partnership with the services delivery leaders, the Director of Services Operations will have to collaborate with key stakeholders in sales, finance, revenue accounting, and sales operations.

 

What you will do: 

• Ensure effective execution of service delivery to support the Global Services business
• Partner with FP&A to define content and cadence of forecasts, delivery revenue, margins, utilization and other key financial and operational metrics
• Lead regular operational reviews for Professional Services leadership, developing and delivering content
• Assess risks, anticipate bottlenecks and resolve escalations that impede services delivery and customer outcomes
• Collaborate closely with Sales Operations and Accounting to improve efficiency on overall quote to cash process
• Lead M&A due diligence and integration for PS
• Partner with RevOps and Sales Enablement to continuously enable broader GTM teams on services offerings
• Partner with IT to lead services requirements for the selection and configuration of tooling and system

What we are looking for:

• Highly collaborative individual with strong communication skills who can work across teams to drive positive change
• Self-motivated and energetic individual able to work in a matrixed and fast-paced environment
• 5+ years of leadership experience, managing a PS operations team or equivalent
• Knowledgeable and experienced with PS Operations processes
• Working experience with SFDC, OpenAir, NetSuite and Coupa or equivalent systems
• Has a proven track record of implementing change and driving improvements
• Data-driven and analytical individual who uses metrics and KPIs to identify risks and measure progress
• Experienced with M&A, due diligence, process and systems integration
• PMO experience is a plus
• After-hours support as needed for end-of-quarter/month activities
• Occasional travel for team meetings <5%
• Minimum education Bachelers degree or equivalent work experience

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Equal employment opportunity, including veterans and individuals with disabilities.

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