Our client, a leader in the IT industry is seeking to hire a part-time Workplace Experience Coordinator. In this role you will work the front desk at a large IT Training Center in Columbia, Maryland. You will be responsible for greeting students, instructors, and guests as they arrive as well as work with customers, vendors, and suppliers to ensure the proper coordination of training resources onsite. This is a part-time role (up to 20 hours/week) with a very flexible work schedule. This position will pay $22-$23/hour.
Key Responsibilities:
Greet clients and provide outstanding customer service, making each client feel like a valued guest.
Coordinate and prepare training resources for the delivery of training programs as required by the clients, to include hybrid classroom setup.
Schedule training facilities, equipment, and supplies needed for the delivery of the training sessions.
Work closely with the room rental agent to schedule classroom space as needed.
Serve as point of contact for training programs, working closely with the instructors, and respond to client inquiries regarding training logistics.
Order and receive training materials and store courseware, equipment, and other training supplies.
Prepare travel equipment for shipping to onsite locations and arranges transportation pickup and delivery with vendor.
Prepare reports and statistics on classroom activity and resource consumption as requested by management.
Prepares classroom for use and maintain overall appearance of the training center.
Ensure cleanliness of breakroom and serves snacks and beverages in accordance with food handling guidelines.
Coordinate with other on-site staff members to ensure full schedule coverage when classes are in session, to include opening or closing of the training center.
Perform other administrative duties as assigned by management.
Qualifications:
3+ years of experience in a customer service position in a corporate office setting.
High School Diploma required, Associate Degree in Business Administration or similar preferred.
Prior experience with project coordination.
Experience managing multiple calendars in different time zones.
Previous experience using the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Competencies:
Communication Skills: Superior writing and verbal communication skills.
Collaboration and Teamwork: Ability to work with all levels of internal and external clients, from clerks to CEO. Willingness to collaborate with subject matter experts and team members to complete projects and other business deliverables.
Problem Solving: Experience with identifying problems and creating proactive steps to resolve the problems in a way that avoids adverse impact of issues.
Detailed Oriented: Strong attention to deadlines with accuracy and efficiency.
Accuracy: Ability to deliver projects and all deliverables with accuracy and ability to supervise and lead staff toward error-free and accurate data.
Multi-tasking: Capable of managing several tasks, projects and client deliverables effectively, efficiently and on time, with accuracy to details and tasks.
Customer Service: Ability to demonstrate concern for satisfying one's external and/or internal customers. Quickly and effectively solves customer problems. Talks to customers (internal or external) to find out what they want. Owns client issues to resolution, communicated along the way.