Takt builds software to enable some of the world's largest warehouse, distribution, and logistics organizations to create highly engaged and efficient teams. Takt empowers employees at all levels of the organization to have an impact and grow their careers. In both our products and our people, we aim to reflect, represent and advocate for all warehouse, distribution, and logistics operators, globally.We are looking for passionate, hard-working, and talented individuals to join the growing Takt Customer Success team as a Customer Success Manager (CSM). Customer Success for Takt plays a pivotal role across the entire customer journey, including driving customer pilots, system adoption, and expansion programs. This individual should be creative, entrepreneurial, and able to see the big picture on behalf of our customers. The Customer Success team are experts in helping guide onboarding to the Takt platform, and are comfortable rolling up their sleeves to do what it takes to ensure our customers are successful. They understand our customer's goals & challenges and play a major role in shaping the vision, design, and development of the Takt Platform alongside our Product and Engineering teams. Above all - the Customer Success team is passionate about their customer and serves as trusted advisors that drive continued account growth. This role is located in our Reston, VA office. This role may require up to 50% travel.
What You'll Be Doing:
Serve as the primary post-sale point of contact to develop strong relationships at all levels of the organization that enable the CSM to become a trusted partner to our customers
Drive customer outcomes, product adoption, and world-class customer experience
Develop a deep understanding of our customer's needs, including translating business goals into software use cases during the pre-sales and post-sales process
Lead Takt Platform configuration, onboarding, training, and adoption efforts that result in rapid adoption of the Takt Platform
Oversee client engagement and senior-level relationships, including surfacing & presenting valuable insights for customer stakeholders
Identify opportunities for expansion and to minimize churn, including working with our Product & Engineering teams to architect solutions on behalf of the customer
Represent Takt as a domain and product expert in external interactions, industry and corporate events, and online
What You Should Have:
BA/BS or Equivalent
3-5 years of experience in Consulting, Customer Success, Account Management, Business Development, or other client-facing roles in a SaaS environment
World-class understanding of Customer Success concepts, best practices, and execution strategies
Detailed understanding of Enterprise SaaS Adoption & the Logistics Industry
Ability to interface with C-level executives to drive program strategy and ROI
Ability to create structure in ambiguous situations and design effective solutions
High comfort level working with cross-functional teams
Nice to Have
Knowledge in Supply Chain, Logistics, or related fields
Demonstrated ability to use business tools such as Jira, Salesforce, Zendesk, etc.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Takt's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and supportive place to work. Takt will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.Please note that visa sponsorship is not available for this position.