This position is contingent upon the successful award of a contract or bid proposal. While we are actively reviewing candidates, please be advised that the position will only be officially offered once the contract/bid has been awarded.
Overview:
Responsible for controlling and managing changes to all systems with minimum disruption to services.
Manages the Technical Change Control Board (TCCB), and uses ServiceNow Change Management, Release Management, and the Configuration Management Database (CMDB), to evaluate and disposition requests for new technologies, track Releases and major changes to existing systems and applications and approve new systems and applications for deployment to production environments.
Manages the Software Asset Management (SAM) module of IT Asset Management (ITAM).
Complete the CMDB buildout for the following primary CI classes: Computers, Servers, Applications, Databases, Routers, Switches
Review and make recommendations on existing CMDB.
Complete SNOW Discovery by reviewing existing configurations and make recommendations for improvements.
Support the SAM Manager in troubleshooting technical issues that impact software assets.
Review documentation and configurations for existing integrations with 3rd party systems and make recommendations for improvements.
Review existing CM processes and make recommendations for improvement.
Basic Qualifications:
Bachelor's degree in Computer Science, Engineering, Information Technology, Cybersecurity, or related field PLUS twelve (12) years of experience (hands-on) experience working in enterprise data centers or similar environments.