Onboarding & Offboarding IT Specialist at Alvarez & Marsal Holdings, LLC in Tampa, Florida

Job Description:

Description

Onboarding & Offboarding IT Specialist

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.

The Team

The position of the IT Service Onboarding/Offboarding Specialist is to be part of the core operations team to support all US and International users by email, telephone and/or remote tools for all Onboarding/Offboarding related tasks. The specialist is responsible for understanding, interpreting all onboarding and offboarding requests, providing documentation and resolution for our internal knowledge base. Will provide diagnosis, resolution, or escalation to service desk team members, engineering and/or applications development groups using our incident management system. A candidate for employment must demonstrate both great customer service skills and the ability to partner within the team.The candidate must be able to set an expectation level for an issue and deliver on that expectation, The specialist must be able to be self-sufficient and able to manage their own and the team workload.

How you will contribute

• Perform User account management (Active Directory), perform administrative tasks (Office365 Admin Center)


• Imaging + laptop configuration for new hires and utilizing incident knowledge base (ServiceNow)


• Working with business and HR operations leaders to achieve deliverables


• Analyze, diagnose, document, resolve and, escalate issues raised by business stakeholders or IT


• Assist other departments within IT; engineering/service desk with applications/hardware issues


• Respond to all user operations inquiries globally including primary office location


• Support and troubleshooting include supporting: MS O365 Suites, Commvault, (Cisco Call Manager CUCM & Cisco Unity), Active Directory, SharePoint, MS Teams, OneDrive, Shared Drive/Folder permissions, Intune and Azure AD.

Qualifications

• College background in the technology field (Preferred)


• 1-3 years of support role experience in help desk support services (Preferable)


• Proven background with customer service and able to handle stressful / time-sensitive situations


• Fundamental understanding of PC hardware/software and connectivity components


• Knowledge of Active Directory, Azure, Office 365 & Exchange


• Excellent communication skills and relationship management


• Ability to work in a team environment with global team members and time-zones

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs

The salary range is $70,000 - $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.