Solution Advisor for Fluency Direct/Fluency for Nursing/ Voice Assistant/Align/Ambient at Solventum in Maplewood, Minnesota

Job Description:

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Solution Advisor for Fluency Direct/Fluency for Nursing/ Voice Assistant/Align/Ambient

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As a Solution Advisor - Fluency Suite, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

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  Accountability: Accountable for managing healthcare organization assignments and updating customer dashboard on a scheduled basis if no CSE is assigned to your account
  • If client also has a CSE, CSE has primary accountability and will engage you as needed to determine ownership of responsibilities.
  
  

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  Execution: Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimization for assigned Solventum product lines.
  
  
  • Serve as a subject matter expert (SME) for respective team and solutions as assigned.
  
  
  • Conduct current-state workflow and configuration review with client implementing Solventum best practice workflows.
  
  
  • Partner effectively with clients on suggested workflow optimization changes leveraging Solventum best practices.
  
  
  • Ensure client has adoption of the most recent best practice features.
  
  
  • Actively grow number of physicians utilizing tools
  
  
  • Collaboratively work with client on documentation structure best practices.
  
  
  • Coordinate all activities with the CSE if one is assigned to the account.
  
  
  
  

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  Strategy and Planning: Responsible for Understanding the client's short- and long-term strategy goals.

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  Client Care and Advocacy: Advocate for the customer, log issues, and escalate as needed following standard procedures in a timely manner.
  • Responsible for formulating strong customer relationship and be seen as a knowledgeable, responsible representative from Solventum.
  
  

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  Retention and Revenue: Responsible for client success or failure and satisfaction with the product/service
  
  
  • Recognize clients at risk, escalate within established guidelines to appropriate team members and management.
  
  
  • Drive issues to resolution in a timely manner
  
  
  • Identify potential products at risk and escalate to business leaders promptly to assist with resolution.
  
  
  • Identify potential sales opportunities and engage with sales associate assigned to this client.
  
  
  • Responsible for securing references
  
  
  • Responsible for client retention
  
  
  
  

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  Leadership and Coordination: Own the client.
  
  
  • Establish agenda for all meetings with client.
  
  
  • Lead client meetings and coordinate follow-up on all requested items.
  
  
  
  

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  KLAS NPS and OSAT: Drive customer participation
  
  
  • Achieve an established annual target for participation of your assigned clients in KLAS with the target of achieving NPS and OSAT scores exceeding the prescribed average for healthcare software vendors.
  
  
  • Define and track key performance indicators (KPIs).
  
  
  
  

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  Analytics and Reporting: Assist in ensuring each client is aware of and leveraging use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions.
  
  
  • Responsible for securing baseline data of clients assigned prior to go live of product/service.
  
  
  • Responsible for being the subject matter expert for the client products and delivering ROI reports to the client on a scheduled basis.
  
  
  • Actively Stay up to date with knowledge of industry changes and product changes.
  
  
  • Participate in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum's values and ethical standards.
  
  
  
  

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CDI Specialist, Coder, RN in a private, public, government or military environment

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND eleven (11) years of as a RHIA, RHIT, CDI Specialist, Coder, RN in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

Strong understanding of the Revenue Cycle, workflow associated with an organization's Revenue Cycle both in the Professional and Facility Coding space. Audit experience a plus. Experience consulting with clients as it relates to health information systems, Electronic Medical Record (EMR) workflows, implementation, and medical professional coding Ability to find creative solutions and manage difficult situations with diplomacy and manage multiple project streams and teams. Must have strong business acumen, strategic thinking, presentation skills, training skills, computer skills and be creative and innovative The successful candidate will exhibit strong teamwork and collaboration both within the Solution Advisor teams and across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic

Travel: Travel may be required up to 50% Domestic; international travel upon request

Relocation Assistance: is not authorized

Location: Remote

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $106,331 - $129,960, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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