Housekeeping Clerk - DoubleTree by Hilton Magnificent Mile at Hilton Global in Chicago, Illinois
Posted in General Business 4 days ago.
Type: Full-Time
Job Description:
In the heart of downtown, the DoubleTree by Hilton Chicago Magnificent Mile just completed a $35 million guestroom, meeting and public space renovation. We are ideally located near the city's business district and the nearby McCormick Place convention center.
Great Place to Work and Fortune namedHilton the #1Best Big Company to Work for in 2021! Due to increasing business demand, we are hiring! We are currently seeking a Housekeeping Manager (PM), with the ideal candidate will have 1 or more years of hotel housekeeping management experience. OnQ, Housekeeping and Unionized environment experience is preferred.
The ideal candidate will be responsible for providing dispatching services and office support to the housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
This is a great opportunity for those who want to grow and gain more experience in our industry, If you're ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team!
APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch.
Pay Rate: $25.90 per hour
Benefits & Perks
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Complimentary Meals in the Team Member Restaurant
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family - subject to Collective Bargaining Agreement rules
- Mental health resources including Employee Assistance Program
- Paid Vacation and Sick or Personal Days, based on Collective Bargaining Agreement rules
- Go Hilton travel program: 100 nights of discounted travel
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Housekeeping Clerk, you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
- Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
- Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
- Respond to emergency calls and monitor the alarm system
- Coordinate office traffic
- Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!