Assured Stock Program Manager at Babcock & Wilcox Enterprises, Inc. in Akron, Ohio

Job Description:

This position develops and maintains Customer relationships, via dedicated support, for our B&W Pulverizer fleet. Whether through an Alliance, stocking program or no program at all - this position fully supports every Customer with the highest level of Customer service. This role is an integral part of our Customers' relationships with B&W Thermal, and your ability to grow these relationships is mission-critical to the continued success of our business.

This position is open to being either in the Akron office or a remote location.

• Manages stocking programs and Alliances as assigned. Coordinates forecasted needs from Customer with materials group ordering to support outage needs. Executes terms of Agreements for pricing, etc..
• Assists Customers with troubleshooting all commercial and technical issues tied to Pulverizer products.
• Supports entire Pulverizer team, as needed, to provide seamless Customer service at all times.
• Responds to requests for help at the time the help is needed; does the work when the work needs done.
• Meets with Customers, as required, to maintain good communication and dialogue.
• Supports trade shows, training events, etc.. as needed for B&W's presence opposite Customers.
• Manages profitability of contracts to provide for highest possible gross margin.

• Solid Customer Service experience is required - excellence is preferred.
• Five years technical experience in some capacity is required.
• Overall business insight is preferred
• Use of computer systems, such as Visibility, Excel, Word, is a must.
• Ability to read drawings.
• Ability and comfort to work independently.
• Ability to multi task as needed