Account Manager at MacLean-Fogg Company in Troy, Michigan

Job Description:

Role Summary

An Account Manager will play a critical role in driving revenue growth and fostering strong relationships with both new and existing clients. They will gather information from clients and partners, craft targeted strategies, and make recommendations that align with both internal and external factors. They will work closely with marketing, sales, and leadership teams to ensure client satisfaction and support long-term strategic planning.

Key Responsibilities

• Gather and analyze information from clients, partners, and internal stakeholders to craft solutions that meet client needs.
• Develop and implement strategic plans that address client objectives and drive revenue growth.
• Maintain ongoing communication with clients, ensuring consistent service delivery and relationship management at all stages.
• Manage existing accounts and proactively identify opportunities to establish new accounts.

External Facing:

• Manage and process RFQ's per customer and divisional requirements while ensuring the following:
  
  
  • Obtain and verify minimum customer requirements: drawings, specifications, Estimated Annual Usage (EAU), Start of Production (SOP), End of Production (EOP), and application or vehicle program information.
  • Sales Opportunity Tracker (SOT) is updated with relevant information and RFQ is forwarded to appropriate division
  • Quotations submitted on time in customer required format and method
  • Questions, Delays, Exceptions, Deviations, Requests for more information, etc. are quickly and clearly communicated to the customer
• Manage customer updates, requirements, and requests regarding engineering changes, production planning, surveys, capacity studies, certification renewals, compliance requests, etc.
• Ensure customer portals and key contacts have correct contact information for sales and divisions.

Internal Facing:

• Drive organization to complete necessary work and respond to customer requests by due dates.
• Review initial contracts for pricing accuracy and forward them to the division for acceptance.
• Address delivery issues that escalate beyond normal procedures.
• Serve as a communication buffer between divisions and customers to resolve escalated issues.
• Provide insightful recommendations that consider market trends and company goals. Delivering accurate sales forecasts and reports to senior management to assist with strategic planning

• Perform other duties as assigned

Qualifications

Required:

• Education/Experience:
  
  
  • Bachelor's degree
  • 4 to 6 years of proven experience in account management, sales, or a related customer-facing role within the manufacturing or industrial sector.

Competencies/ Skills

• Masterful verbal and written communication, with the ability to influence and inspire.
• Strong client orientation with a focus on building long-term relationships.
• Ability to work both independently and as part of a dynamic, collaborative team.
• Creativity and originality in problem-solving and strategy development.
• Strong interpersonal skills with a passion for client success.
• Exceptional problem-solving abilities to address client concerns and ensure satisfaction.
• Strategic thinker with a proactive approach to identifying and capitalizing on business needs.

About MacLean-Fogg

At MacLean-Fogg, you'll be part of a global manufacturing leader with a 100-year legacy of innovation and excellence. We partner with some of the world's most iconic brands to create high-quality fasteners, components, and engineered solutions for industries that shape the future. With the recent addition of Mallard Manufacturing, we've expanded into industry-leading gravity flow solutions for material handling. Here, your ideas and skills will make an impact—driving cutting-edge solutions, advancing sustainability, and helping build a better tomorrow. Join a collaborative team where your contributions matter and your career can thrive.

Why Join MacLean-Fogg?

At MacLean-Fogg, we are committed to supporting our employees with a comprehensive benefits package designed to foster growth, well-being, and financial security:

• Competitive Compensation: Rewarding your expertise and contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans with preventative care covered at 100%.
• Financial Security: 401(k) with company match and profit-sharing opportunities.
• Life and AD&D Insurance: Peace of mind with coverage that protects you and your loved ones.
• Disability Coverage: Income protection during life's unexpected challenges, ensuring you feel supported.
• HSA & FSA Plan Options: Flexible spending and savings options to help you manage medical expenses effectively.
• Wellness Perks: Tuition reimbursement, wellness equipment rebates, and mental health support through Spring Health, offering free therapy sessions.
• New Vehicle Supplier Discounts: Access exclusive savings on vehicles from leading manufacturers.
• Work-Life Balance: Flexible benefits tailored to meet your family's needs.

Diversity & Inclusion at MacLean-Fogg

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and is for compliance with certain record-keeping requirements. MacLean-Fogg is dedicated to fostering an inclusive and diverse workplace. We actively promote equal opportunity for all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. Discover more about your Equal Employment Opportunity rights as an applicant . If you require a reasonable accommodation to participate in our hiring process, please contact careers@macleanfogg.com .

Other details

• Job Family Sales Marketing
• Pay Type Salary
• Travel Required Yes

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