Patient Service Coordinator II at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


MGH Cardiology - Cardiovascular Medicine Service



Job Summary
Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.


Does this position require Patient Care?
No


Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


-Make patient appointments and maintain appointment records.


-Greet and assist patients.


-Answer telephones, assist callers with routine inquiries, and schedule appointments.


-File materials in patient folders, and print appointment schedules.


-Process patient billing forms and scan documents to patient medical record/LMR.


-Call for patient medical records and laboratory test results.


-Open and distribute unit mail or faxes.


-Type forms, records, schedules, memos, etc., as directed.


-May be required to accept co-payments.


-Handles, screens and/or takes messages related to prior authorizations,


-provider questions, prescription refills, and test results.


-Acts as "Super User" for scheduling, registration and billing systems.


-Provides assistance and training to others in these areas.


-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.



Qualifications



GENERAL SUMMARY/ OVERVIEW STATEMENT:



The Patient Services Coordinator II, under general supervision of the Administrative Manager provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within an outpatient Cardiology practice. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients.



PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs all duties that are the responsibility of a Patient Service Coordinator I


• Provides support and information to providers to problem solve and manage complex patient issues.


• Performs the daily management of Physician and Advanced Practice Provider patient schedules via EPIC.


• Performs the daily management of Epic In Basket with respect to patient scheduling and staff messages to members of the clinical team.


• Performs the daily management of Referral and Follow Up Order work queues in Epic.


• Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. Obtains prior authorizations for procedures as needed.


• Understands financial services and self-pay resources and provides patients with information as needed.


• Triages and manages more complex telephone calls, utilizing courteous customer service skills.


• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.


• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.


• Schedules patient appointments. Coordinates the scheduling of diagnostic testing.


• Coordinates and tracks referral appointments and visits.


• Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.


• Assists with training and orientation of new staff, where applicable.


• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.


• Works on special projects as directed.


• Other duties as assigned

Additional Job Details (if applicable)



QUALIFICATIONS:

• High School Diploma or GED required; Associate's Degree in Business/Secretarial Science or Secretarial Certificate Program desirable


• 3 years secretarial experience or equivalent in a medical or health care related setting preferred

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Good command of the English language, including medical terminology


• Excellent interpersonal and verbal/written communication skills


• Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail


• Ability to work independently and within a team environment


• Ability to solve problems and resolve complex issues on behalf of providers and patients


• Ability to function as a role model and provide administrative guidance to others


• Knowledge of computer applications necessary to function in administrative role

WORKING CONDITIONS:



General office setting. Walking to and from patient exam rooms can be expected.



Remote Type


Hybrid



Work Location


32 Fruit Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now