Pure Process Technology is a dynamic growing company that manufactures water and solvent purification systems with a customer-centric approach to design, production, and service. At PPT you will be challenged, inspired, and rewarded for hard work. The talent that makes up our team is the foundation for our growth and success.
Position Overview:
We are seeking a motivated and detail-oriented Customer/Sales Administrator to join our team. This role is process-driven and requires a high level of initiative and responsibility. The ideal candidate will have a strong background in customer service, order processing, CRM management, and light marketing. You will be the key point of contact for non-project-based orders and will play a pivotal role in supporting the sales team, managing CRM data, and ensuring smooth order fulfillment.
Key Responsibilities:
Phone Communication & Customer Service: Answer phones and serve as a primary point of contact for customers, representing the company professionally.
Order Processing: Create and enter sales orders, generate job numbers for production, and keep sales orders up-to-date. Process project scope changes and updates.
Billing & Invoicing: Handle packing slips, invoices for shipments, and billing.
CRM Management: Manage the CRM database, enter opportunities, and follow up with customers. Generate and maintain dashboards.
Spare Parts: Process and check stock for spare part orders.
Light Purchasing: Handle purchasing to fulfill spare part orders.
Marketing Support: Assist with light marketing tasks, including email outreach and targeted communications.
Qualifications:
CRM Systems: experience with CRM systems. The ability to maintain CRM databases and run reports.
QuickBooks: Experience entering sales orders and handling invoicing in QuickBooks.
MS Office & Adobe: Proficient in MS Office and Adobe.
Project Management: Familiarity with managing orders, tracking project status, and providing updates.
Marketing: Comfortable with marketing concepts, able to assist with email blasts and communication campaigns.
Communication: Highly communicative, able to handle all customer inquiries efficiently, and keeps internal teams informed.
Ideal Traits:
Process-Oriented: Ability to follow established processes, suggest improvements, and ensure tasks are completed with precision.
Initiative: Proactively takes responsibility for tasks and delivers high-quality results.
Communicative: Ensures clear and timely communication with both customers and internal teams.
Customer-Focused: Handles customer inquiries with care and professionalism, ensuring customer satisfaction at all times.
Future Growth Potential:
This position offers significant growth potential as the company expands. The ideal candidate will grow with the team and eventually take on higher-level responsibilities.
If you are a self-starter with strong attention to detail, a passion for process improvement, and a desire to contribute to a growing company, we encourage you to apply!