NOC (Documentation) Intern at SageNet, LLC. in Marietta, Georgia

Job Description:

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.

WHAT YOU’LL DO

As a NOC Intern, you’ll join our team for a ten-week period, lasting from June 3rd to August 7th. The internship requires 40 hours of on-site work per week.

You will have the opportunity to work closely with our Network Operations Center (NOC) team, gaining hands-on experience in network monitoring, incident management, and documentation. This role is designed to provide insight into network operations, alert handling, and standardization efforts. You will be responsible for analyzing alert data, identifying inconsistencies, and assisting in the development of corrective actions.

 Major duties and responsibilities:

• Monitor and document cases created by PAM, ensuring completeness and accuracy.


• Analyze PAM alerts, capturing descriptions, categories, subcategories, and priorities.


• Track assignment groups, site statuses, asset details, and product information.


• Identify inconsistencies in documentation and recommend corrective actions for standardization.


• Document case flows in Customer Runbooks, ensuring accuracy and completeness.


• Track and report alert trigger delays, including delays in case creation by category.


• Analyze and document time durations between the original down event and case creation timestamps.


• Work with the NOC team to improve alert response processes and documentation.

WHO YOU ARE

To perform this role successfully, the NOC Intern must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.  

Key Qualifications

• Currently pursuing or recently completed a Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field.


• Strong analytical and problem-solving skills with a detail-oriented mindset.


• Excellent communication and technical writing skills.


• Interest in network operations, incident management, and process standardization.


• Ability to work in a fast-paced, cross-functional environment.


• Proactive and eager to learn from experienced NOC professionals.

WHERE YOU’LL WORK

• Work onsite 5 days/week.


• Business casual work environment.


• Ability to work in a fast-paced environment and manage multiple priorities.


• Positive mindset, fearless to ask questions, and push against the status quo.


• Ability to drive projects to completion on time.


• Strong desire to work in a collaborative team-driven environment.

PHYSICAL REQUIREMENTS

• Be able to sit for extended periods of time without any problems 


• Consistent use of hands and fingers for typing 


• Consistent use of eyes to analyze monitoring applications, spreadsheets, ticketing systems and web on computer screen  

CLASSIFICATION*: Non-Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: No
DIRECT REPORTS:  No
SAFETY SENSITIVE:  No

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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