Senior Data Engineer (Data Warehouse Production Support Lead) at Chubb in Philadelphia, Pennsylvania

Job Description:

JOB DESCRIPTION

By joining Chubb as a Senior Data Engineer (Production Support Lead) for our North America enterprise data warehouse, you'll be responsible for ensuring the data warehouse operates smoothly and reliably, including incident management, performance optimization, and collaborating with other teams to maintain data quality and system stability. Our data warehouse platform is a strategic application within the business, feeding into multiple systems and applications both up and downstream with data that directly supports business decisions being made each and every day. With us, you'll leverage your technical expertise to tactically and strategically handle data discrepancies, and partner with applications teams, IT teams across the business, our stakeholders, and our Data Architect to drive solutions that directly impacts how data is used throughout the business. You'll have opportunities to build upon your technical skills and insurance knowledge as we continue the evolution of our data warehouse and related infrastructure. Through it all, we'll also look to you to share your ideas and manage data related projects end to end that influence how we incorporate, validate, and distribute data enterprise-wide.

Responsibilities Include:

• Lead the process of identifying, prioritizing, and resolving production issues, ensuring minimal disruption to business operations.
• Investigate and identify the root causes of incidents to prevent recurrence.
• Maintain clear and timely communication with stakeholders, including business users, IT teams, and management, throughout the incident lifecycle.
• Continuously monitor the data warehouse's performance, identifying bottlenecks and areas for improvement.
• Implement performance tuning techniques to optimize query execution times, ETL processes, and overall system performance.
• Collaborate with other teams to ensure the data warehouse has sufficient resources to meet current and future demands.
• Implement and maintain data validation processes to ensure the accuracy and integrity of data in the data warehouse.
• Address data quality issues, including data cleansing and transformation, to ensure data accuracy and consistency.
• Participate in the planning and execution of data warehouse releases, ensuring minimal disruption to production operations.
• Test new releases and changes to the data warehouse environment to ensure stability and functionality.
• Build and maintain strong relationships with business users, IT teams, and other stakeholders.
• Maintain comprehensive documentation of the data warehouse architecture, processes, and procedures.
• Possess a strong understanding of data warehouse technologies, ETL processes, and database management systems.
• Demonstrate strong analytical and problem-solving skills to effectively address technical issues and challenges.
• Lead and mentor team members, providing guidance and support as needed.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.