Digital Intern, Clinical Systems Training and Communication at Partner's Healthcare in Somerville, Massachusetts

Job Description:

Site: Mass General Brigham Incorporated


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready to join MGB Digital?


Intern receives academic credit in accordance with school and internship guidelines. Internship provides hands-on learning experience.


The intern will coordinate hospital-wide training projects, manage documentation and communication, track project schedules, analyze data, and develop reporting dashboards for senior leaders. Organize reports, plan meetings, and provide updates to the manager. Maintain project administration, including plans, schedules, budgets, and expenditures.


The internship provides:
• Hands-On Learning: Give interns practical exposure to meaningful work, enabling them to apply classroom knowledge to real-world situations.
• Skills Acquisition: Help interns develop industry-specific and transferable skills such as project management, communication, and problem-solving.
• Networking: Provide opportunities to connect with professionals in the field and build relationships that can assist with career development.
• Career Exploration: Help interns assess whether a particular field or position aligns with their long-term career aspirations.
• Organizational Insight: Provide a deeper understanding of MGB culture, including its trends, challenges, and opportunities.


Duties Include:


• Analyzes training data and aggregates it to support training initiatives, including an optimization program
• Works closely with other team members to write and disseminate project documents, action plans, progress reports and presentations
• Ensures that all projects adhere to frameworks and all documentation is maintained appropriately for the project
• Assess project risks and issues and provide solutions where applicable
• Creates a project management calendar to fulfill each goal and objective
• Works collaboratively project stakeholders, supporting team members in fulfilling project plans and completing project tasks
• Collects and accurately documents project status, issues, and risks
• Recognizes, communicates, and escalates concerns relevant to project deliverables and/or timeline in a timely manner
• Assists in gathering necessary information for program scope change requests
• Schedules and assists with facilitating project meetings, including creating agendas, minutes and capturing key action items.
• Assists with creation and maintenance of key team artifacts including timelines and other project templates
• Works with Training and other and Digital staff in design, maintenance, and distribution of reports while also overseeing ad hoc data analyses and new report development as needed.
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties and responsibilities as assigned


Diversity, equity, and inclusion are central to our mission. New employees to our Mass General Brigham community can expect our leaders and team members to create a respectful workplace. We know when we attract the best and brightest talent, diverse voices and perspectives are heard, and growth opportunities are available to all.



Qualifications



Education

• Pursing bachelor's degree in management, information systems, statistics, or equivalent


• Experience with project management and/or analytics


• Healthcare knowledge, particularly as it pertains to electronic medical record data, is preferred but not required.


• Experience working with large teams and with driving conversations and decisions across multiple workstreams


• Experience in support or training of Electronic Medical Records is a plus


• Strong PC / Microsoft application skills including Word, Excel, SharePoint, Visio, Teams, and PowerPoint


• Customer services/support experience is a plus


• A combination of education and experience may be substituted for requirements

Knowledge, Skills and Abilities

• • Proficient in querying, manipulating, cleansing, and analyzing large data sets, with strong Excel skills for creating polished visualizations.
  
  
  • Experienced in building dashboards and reports, and presenting data to senior leaders.
  
  
  • Excellent written and verbal communication skills, with the ability to tailor messages to various audiences.
  
  
  • Strong organizational skills, attention to detail, and the ability to manage multiple projects and meet deadlines.
  
  
  • Able to work independently and collaboratively, with a high degree of initiative.
  
  
  • Skilled in project/program management disciplines and tools, and capable of making sound decisions using logic and experience.
  
  
  • Adaptable to change and able to negotiate unclear situations.
  
  
  • Proactively seeks additional help or guidance when needed

Additional Job Details (if applicable)

• This internship will be June 2nd - August 8th 2025.


• M-F Hybrid role includes onsite at MGB local sites and Assembly Row.


• Remote working days require stable, quiet, secure working area that is HIPAA compliant


• Onsite events are planned ahead, working days onsite weekly vary for department needs, must be flexible.

Remote Type


Hybrid



Work Location


399 Revolution Drive



Scheduled Weekly Hours


0



Employee Type


Per Diem



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now