Customer Service Rep- Mid-Day Shift! at Ultimate Staffing Services in Woodbury, Minnesota

Job Description:

Customer Service Representative




Responsibilities:

• Schedule service calls using CRM software and scripts.


• Manage 150+ daily inbound and outbound calls.


• Accurately enter and confirm customer details.


• Recommend additional services and promotions.


• Address customer concerns and coordinate resolutions.


• Provide updates on scheduling changes.


• Prioritize and schedule appointments based on urgency.


• Conduct follow-up calls to ensure satisfaction.


• Maintain service quality and support team goals.

Requirements:

• 1-3 years of customer service experience


• Proficiency in Microsoft Office (Word & Excel)


• ServiceTitan experience is a plus


• Strong communication and organizational skills


• Problem-solving and critical thinking ability

Details:

• 
  Pay: $20-23/hour DOE


• 
  Schedule: Mon-Fri, 11:30 AM - 8 PM


• 
  Location: Onsite in Woodbury

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now