Customer Service Representative at Ultimate Staffing Services in Minneapolis, Minnesota

Job Description:

Job Duties:



* Schedule appointments using company software and provided scripts.
* Handle 150+ inbound and outbound calls daily.
* Enter and update customer information accurately.
* Confirm and verify customer details to ensure correct scheduling.
* Promote company services by offering special promotions.
* Build positive relationships with customers to ensure satisfaction.
* Address customer concerns by gathering details, coordinating with the team, and providing follow-ups.
* Notify customers of any delays or rescheduled appointments.
* Prioritize and schedule appointments based on urgency and customer availability.
* Conduct follow-up calls to confirm satisfaction.
* Maintain quality service by following company guidelines.
* Support team efforts by assisting with related tasks as needed.


Requirements:



* 1-3 years of customer service experience.
* Proficiency with Microsoft Word & Excel.
* Experience with scheduling or CRM software is a plus.
* Strong verbal and written communication skills.
* Excellent organizational skills.
* Ability to think creatively and solve problems.



Additional Information:

• 
  Pay: $18-22/hour (DOE)


• 
  Schedule: M-F 11:30am to 8pm


• 
  Location: Onsite in Woodbury

If you are detail-oriented, enjoy helping customers, and excel in a fast-paced environment, we'd love to hear from you!


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now