Support Technician at Ultimate Staffing Services in San Antonio, Texas

Job Description:

Position Overview



Ultimate Staffing Services is actively seeking a Technical Support Specialist II for a mid-level service position located in Texas. This role is designed for individuals with a strong technical background and the ability to provide top-notch support to field service technicians and CCF personnel. The Technical Support Specialist II will also be involved in servicing and repairing robots, both in-house and occasionally in the field, requiring travel.

Responsibilities

• Rely on experience and judgment to complete complex tasks and accomplish goals.


• Perform preventive maintenance, repairs, and upgrades of the robots.


• Use diagnostic tools and equipment to maintain, test, and troubleshoot electronic systems and components that have returned from the field.


• Provide full technical support to field technicians in troubleshooting and repairing robots in the field (via email and phone).


• Maintain a clean and organized work area at all times.


• Work with Production and QC in building, servicing, and testing assemblies and robots.


• Train new personnel as required in service processes and procedures.


• Data entry of work being performed during service and repair processes.


• Report to the Technical Support Manager.


• Position may require up to 25% travel time, local and domestic.


• Other duties as assigned.

Qualifications

• High school diploma or its equivalent.


• 2+ years of work experience in service/repair or related technical field.


• Highly motivated individual eager to learn and grow with the company.


• Professional attitude and strong work ethic.


• Customer service experience.


• Ability to multitask in a fast-paced environment.


• Strong knowledge of electronics.


• Ability to troubleshoot and problem-solve without direct supervision.


• High attention to detail.


• Experience interpreting schematics, drawings, and work instructions.


• Experience with hand tools and diagnostic equipment used to service electronic and mechanical equipment.


• Moderate computer skills.

Required Work Hours



Monday through Friday, first shift.

Benefits



The role offers a competitive pay range with a minimum of $22 and a maximum of $25 per hour.

Additional Details



This position offers the opportunity to work with a dynamic team and engage in continuous learning and development in the technical support field.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now