Vitex is a fiber optic company based in the New York metro area that specializes in the specification, source identification and distribution of advanced fiber optic transceivers and video extenders. For over twenty years, we've been providing tailored fiber optic solutions for customers in a wide range of industries, including datacom, telecom, video transport, broadcasting, medical and data center applications. For more information, please visit www.vitextech.com.
Position Description:
Fiber Optic Application Engineer's primary responsibilities are working with sales to interface with customer technical staff, understanding their applications, identifying their needs and determining how Vitex products can satisfy those needs. When additional assistance or information is needed, to act as a technical interface between the customer and the source manufacturer. Further, when a Vitex or other product does not exist to meet the need, to document the need so management and the Product Line Manager can determine if this represents a new opportunity for Vitex. This position reports to the VP of Sales.
Responsibilities:
Technical Support • Provide technical support to customers and the sales team, assisting with product selection, troubleshooting, and application guidance. • Communicate business and technical needs to partners and suppliers, obtaining the necessary technical and commercial information to secure customization projects. • Collaborate with Sales to identify opportunities requiring product customization and ensure proper technical fit.
Documentation • Develop and maintain detailed technical documents, including test reports, product specifications, user manuals, application notes, and datasheets. • Ensure all documentation clearly communicates product features, functionalities, and performance characteristics. • Work with cross-functional teams to gather accurate technical information and ensure the completeness of documentation.
Product Testing & Validation • Design and implement basic testing of optical transceivers and video extenders in the lab to verify performance and functionality. • Maintain test procedures and document results to support product validation and development. • Support customer evaluations of the products and ensure test criteria are satisfied • Support Vitex operations staff when technical issues arise in the performance of their duties.
Requirements & Attributes: • Strong understanding of fiber optic transceivers, optical communication principles, and industry standards (e.g., MSA, IEEE, ITU-T). • 3 to 5 years of experience in fiber optics or telecommunications industry, with a focus on technical support, product testing and technical documentation. • Proficient in performing various types of tests related to fiber optic transceivers and video extenders. • Excellent technical writing skills with the ability to create clear and concise technical documentation. • Required up to 30% travel for customer meetings. • Bachelor's degree in electrical engineering, optical engineering, or related field a plus.
Compensation:
Join our team at Vitex, where you'll have the opportunity to shape the future of our fiber optic products! We offer a competitive salary, a comprehensive benefits package, and a dynamic work environment focused on innovation and growth. Salary will be commensurate with experience and qualifications. Benefits include medical and dental insurance, vacation, paid-time-off, and profit sharing.
How to Apply:
For full consideration, kindly explain in your cover letter why you are well-suited for our company and this position. Please include "FAE" in the subject line and send your cover letter and resume to hr@vitextech.com.