Founding Chief of Staff at Retell AI in Redwood City, California

Job Description:

About Retell

Retell is building the new standard for automating call center communications, including sales, support, customer engagement, and retention calls.

Backed by Altman Capital, Y Combinator, and top investors, we've raised a $4.7M seed round and hit to $7M ARR in 12 months.

Check us out on the Top Lean AI Native Companies Leaderboard at leanaileaderboard.com.

Vision

Twenty years ago, every business found itself needing a website, the new gateway to the world. Platforms like WordPress and Squarespace rose to become the standard for getting businesses online.

Today, a new revolution is here. Every business that relies on phone interactions can now have an AI voice agent of their dreams. A tireless and empathetic receptionist, salesperson, debt collector, or appointment reminder that works 24/7. Operational bottlenecks vanish overnight. Doubling your business no longer means doubling your team. Customer experience no longer suffers. (Ever tried calling an East Coast bank after 3 p.m. PT?) But companies aren't ready. Platforms don't exist.

At Retell, we're pioneering the new standard for building AI voice agents. With seamless UI, comprehensive toolkit, effortless integrations, thriving builder community, we're creating everything businesses need to deliver exceptional phone interactions on every single call.

Join us-because the future of AI voice agents is coming anyway, so why not be the one who defines it?

Role Overview

As our Founding Chief of Staff, you'll play a critical role in scaling Retell across every dimension-owning high-leverage projects across hiring, product, sales, and operations. You'll work closely with the founders to drive key initiatives forward, from managing recruiting pipelines and ensuring products ship on time, to negotiating contracts with vendors and customers, and maintaining close communication with our top investors. This role is ideal for an entrepreneurial generalist who thrives wearing many hats and wants broad exposure to what it takes to build a category-defining company.

Position: Founding Chief of Staff

Job type: Full-time, 50 hr/week onsite with flexible hours + 20 hr/week work from home

Salary: $150K - $230K

Equity: 0.2% - 0.7%

Bonus: $15k - $100k

Location: Redwood City, CA, US

US visas: Sponsors Visa & Greencard

Benefits: 100% medical, dental, vision insurance coverage. Unlimited breakfast, lunch, dinner, and snacks. Gym, daily commute fee reimbursement. Internet, phone bill covered.

Your Impact

You'll play a pivotal role across recruiting, sales, and business operations, adapting dynamically as Retell scales and priorities evolve:

Recruiting Operations

• Own and continuously improve our recruiting funnel across all roles
• Source candidates, coordinate interviews, and draft offer letters
• Manage relationships with external recruiters and agencies

Sales Operations

• Track every step in the sales pipeline and ensure timely follow-ups
• Draft and manage contracts-from pilots to enterprise deals-and coordinate redlines with legal
• Handle enterprise security questionnaires and compile supporting documentation
• Manage relationships with certified partners, track implementation metrics, and lead regular syncs

Product & Business Operations

• Keep product timelines on track by working across engineering, design, and GTM
• Plan and execute events and conferences end-to-end
• Own non-technical customer support issues and ensure a smooth experience
• Coordinate legal, vendor, and customer contracts with external counsel

Who You Are

• Communication: You can clearly express your thoughts and feelings.
• Organization: You track every task and nothing slips through. Every task ends up done, delegated, or deprioritized.
• Crackedness: You're the most cracked person you know and prefer working at a chaotic, fast-paced startup over bureaucratic organizations.
• Process-savvy: You love engineering better processes and making the organization run more efficiently.

Qualifications

• You've used LLMs to streamline business processes.
• Experience with startups.
• Experience at a top-tier consulting firm (e.g., McKinsey, BCG).
• Technical background or experience at tech companies.

Apply Now