Senior Manager Veterinary Clinical Operations at Dutch Pet, Inc. in Oakland, California

Posted in Other 4 days ago.

Type: full-time





Job Description:

Dutch Pet is on a mission to increase access and care to pets across the country, delivering relief to both pets and their pet parents by connecting them virtually with vets across the county.

We are excited about tackling the hard problems in an effort to help every dog and cat live their happiest possible life. As the only veterinary telemedicine service that can write prescriptions for our customers virtually, we're uniquely positioned to actually solve the issues of our customers. A recent customer review put it best "Dutch was the only site that would diagnose and prescribe meds as well as ship the meds".

We have world class investors in Forerunner Ventures, Eclipse Venture Capital, and Bling Capital. We have an experienced team who have built successful startups from the ground up (Hims, Plushcare, Nasty Gal) as well as helped grow successful enterprises (Trip Advisor, Walmart). Dutch has recently been featured in TechCrunch, Forbes, Wired, and Modern Retail.

Job Summary:

We are seeking a highly skilled Sr. Manager Veterinary Operations to lead and optimize our provider network. This role is responsible for the Veterinary Operations Network. The main responsibilities include veterinary recruiting and onboarding, veterinary performance management and vet retention.

?This person will also be responsible for optimizing patient coverage, and driving demand planning strategies to meet organizational goals. The ideal candidate will have a strong background in operations management, performance analytics, and strategic workforce planning to enhance provider efficiency and improve patient access to care.

Key Responsibilities:Vet Network Strategy & Performance Management
  • Oversee Vet operations to maximize efficiency, ensure balanced workloads, and optimize coverage.
  • Develop and implement key performance metrics (KPIs) to monitor Vet Performance
  • Collaborate with leadership to align Demand vs Vet Availability
  • Utilize data-driven insights to drive improvements to manage performance and overall operational efficiency.
  • Ensure pipeline for Vet recruiting, onboarding and training to meet our coverage goals
  • Lead demand planning initiatives to forecast needs based on patient volume and service demand.

Process Improvement & Operational Strategy
  • Set vision for the future of the Vet Ops org by thinking about ways to scale the network effectively while reducing costs
  • Identify and implement process improvements to streamline provider workflows and enhance operational efficiency.
  • Leverage technology and automation to optimize scheduling, documentation, and provider productivity.
  • Partner with cross-functional teams, including finance, product and engineering and clinical leadership to drive strategic initiatives.
Qualifications & Experience:
  • 7+ years of experience in provider operations, healthcare management, or related fields.
  • Proven track record of optimizing provider performance, workforce planning, and demand forecasting.
  • Strong analytical skills with experience using data to drive operational decision-making.
  • Experience in process improvement methodologies (Lean, Six Sigma) is a plus.
  • Bachelor's degree in healthcare administration, business, or a related field (Master's preferred).

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