Career Opportunity: Development Operations Manager
About the Organization
Our client is a world renown non-profit organization dedicated to making high-quality media accessible worldwide. With a mission-driven approach, the team works to expand its global reach through innovative strategies and impactful storytelling.
Our clients culture is collaborative, purpose-driven, and supportive. Employees are passionate about their work, thrive in a dynamic environment, and are committed to making a meaningful impact.
Position: Development Operations Manager
Location: Colorado Springs, CO (On-site)
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Flexible)
Reporting to: Sr. Director of Philanthropic Partnerships
Salary Range: $80,000 - $95,000
The Development Operations Manager will oversee internal operations for the Development team, ensuring efficient data management, donor relations, and fundraising processes. With a donor base of over 173,000 contributors and $87 million in revenue, this role is critical in maintaining high data integrity and operational efficiency.
What you will be doing as the Development Operations Manager
CRM Platform Management
Serve as the product owner of the donor CRM, managing technical maintenance, updates, and system enhancements.
Lead CRM onboarding and training for new team members.
Maintain and update CRM policies and procedures.
Ensure seamless donor transactions, including international currencies and payment methods.
Oversee automations related to donor engagement and development tasks.
Data Management
Ensure donor data integrity by maintaining accurate records and confidentiality policies.
Perform data hygiene efforts, including duplicate record management and coding consistency.
Collaborate with IT to ensure accurate data sharing across platforms.
Oversee relationships with data services vendors to ensure smooth data transfers.
Reporting & Dashboards
Generate timely and accurate reports on fundraising and donor engagement.
Develop real-time dashboards to track progress toward fundraising goals.
Collaborate with Marketing and Development teams to create data-driven insights.
Portfolio & Prospect Management
Conduct donor research and wealth screenings to identify key prospects.
Develop and maintain donor segmentation strategies for engagement campaigns.
Optimize prospect management workflows to enhance donor outreach.
Gift Processing & Financial Compliance
Partner with Finance to ensure accurate gift processing, allocation, and reconciliation.
Oversee transactions involving DAFs, IRAs, stock donations, matching gifts, international giving, and estates.
Manage giving forms and donor acknowledgments.
General Operations & Collaboration
Coordinate with Development, Marketing, and Finance teams to streamline operations.
Support cross-functional training and assist team members during peak times.
Continuously assess and improve operational workflows.
What you will need to be successful in the role
Bachelor's degree in Communications, Marketing, Business, or a related field.
5+ years of experience in nonprofit fundraising and data management.
Expertise in CRM systems, Microsoft 365, and prospect research platforms.
Portfolio Management research background preferred
Knowledge or understanding of "Donor Advise Funds" preferred
Strong leadership and project management skills.
Hungry and humble personality is paramount, this role works cross functionally with all departments
Ability to manage multiple priorities with minimal oversight.
Strategic thinker with problem-solving abilities.
Understanding of international donation compliance and fundraising principles.
Compensation & Benefits
Health Coverage - Medical, dental, and vision insurance. (70% employer-paid)
Life Insurance - Employee basic and child coverage.
Frequent sitting, data entry, and phone communication
Ability to lift 15-20 pounds
Working in a structured office setting with a collaborative team
Join Our Mission
This role is integral to ensuring the efficiency and accuracy of donor operations. Organization is seeking a data-driven, mission-focused professional to help optimize development operations and expand its global impact.
If you are passionate about making a difference and have the skills to enhance operational efficiency, apply today!
Financial Talent Group provides equal employment and recruiting opportunities to all employees, applicants, and recruits for employment for Financial Talent Group and in recruiting employees for its clients, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.