We are seeking a highly skilled and experienced Director of Operations to oversee and optimize the daily operations of our organization. This role requires a strategic and results-driven leader who can implement effective operational processes, streamline workflows, and lead cross-functional teams to achieve business goals. The Director of Operations will ensure that the company's operations are running smoothly, efficiently, and effectively to maximize profitability and productivity.
Duties
Oversee the daily operations of the Acquisition. Construction, and Call center, ensuring processes are efficient, cost-effective, and aligned with the company's goals.
Collaborate with senior management to define and execute operational strategies and initiatives that drive growth and operational excellence.
Identify and implement process improvements to increase operational efficiency and streamline workflows.
Develop and maintain best practices to optimize operational performance across all departments.
Utilize data and key performance indicators (KPIs) to monitor and evaluate operational performance.
Develop and manage resource allocation plans, ensuring that the right people, tools, and technology are available to meet operational needs.
Coordinate with other departments to ensure adequate resources are allocated for key projects and initiatives.
Develop and manage the operational budget, ensuring that expenses are controlled, and financial targets are met.
Provide financial analysis and reporting to senior management to track operational performance and inform decision-making.
Work with finance to forecast and manage operational costs, identify cost-saving opportunities, and implement strategies to maximize profitability.
Work closely with other department leaders (Sales, Marketing, HR, Finance, etc.) to ensure alignment of operational objectives with company-wide goals.
Act as a liaison between departments to resolve issues, streamline communication, and improve coordination.
Ensure all operations are compliant with legal and regulatory requirements.
Support organizational change management efforts by ensuring operational practices are adaptable to evolving company needs.
Identify potential risks within operational processes and develop mitigation strategies to minimize operational disruptions.
Provide regular reports on operational performance, progress towards strategic goals, and key metrics to senior leadership.
Create and implement safety, quality control, and standard operating procedures.
Use data analytics to inform decision-making, optimize operations, and identify growth opportunities.
Ensure that operational processes contribute to excellent customer experience, including service delivery, response time, and product quality.
Monitor customer feedback and work with relevant departments to address any operational concerns that may impact customer satisfaction.
Qualifications:
Bachelor's degree in business administration, Operations Management, or related field is ideal.
7+ years of experience in operations management, with at least 3 years in a leadership role.
Strong leadership and management skills with experience leading cross-functional teams.
In-depth knowledge of operational processes, workflow optimization, and process improvement methodologies.
Excellent analytical, problem-solving, and decision-making abilities.
Ability to work in a fast-paced, dynamic environment and handle multiple priorities.
Strong financial acumen and experience managing budgets and P&L.
Proficiency in MS Office Suite, project management tools, and operations software.
Excellent communication and interpersonal skills, with the ability to collaborate with all levels of the organization.