Job Description:
Receptionist
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Receptionist at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Receptionist, you will be the first point of contact for the company, responsible for greeting visitors, handling phone calls, and performing various administrative tasks to ensure the smooth operation of the office.
Responsibilities include answering a multi-line phone system and directing calls as appropriate, greeting visitors, opening and distributing mail, supporting teams with presentations, understanding basic technology for meeting rooms, and providing general office support. This position requires the incumbent to have the ability to exercise independent judgment and discretion.
This position is based in our Troy office.
Additional responsibilities include:
- Pleasantly welcomes and greets all clients and visitors at reception area.
- Answers, screens, and routes telephone calls; responds to general inquiries from clients.
- Maintains reception area and assists in keeping the kitchen in good order and reports any defects or needs to facilities and/or building maintenance.
- Maintains large lobby conference rooms and ensures that the rooms are ready from meeting to meeting.
- Maintains and updates the lobby monitors.
- Assists with general conferencing technology troubleshooting in meeting rooms.
- Requests temporary Wi-Fi access for guests.
- Primary in assembling new presentations for client/prospect meetings.
- Manages the use/reserving of temporary badges, microphones, and presentation pointers.
- Performs general clerical duties to include but not limited to: typing, photocopying, faxing, printing and mailing.
- Distributes incoming mail to employees and assists with the preparation of outgoing mail.
- Coordinates food and beverage orders sets up office lunches for various meetings and special event celebrations. Cleans up after meetings as needed.
- Assists with miscellaneous marketing projects and workshops.
- Assists with miscellaneous HR special projects and other special projects as needed.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
- High School Diploma preferred.
- Two to three years prior receptionist or office experience preferred.
- Energetic and positive energy to create a welcoming environment.
- Excellent computer skills - Microsoft Word, PowerPoint, Excel, Outlook and Internet software.
- Comfortable learning and guiding others on Zoom Conference basics.
- Excellent written and verbal communication skills.
- Ability to keep sensitive information confidential at all times.
- Flexibility to arrive early and stay late, as needed.
- Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients and co-workers on the phone and in person.
- Ability to work in a proactive manner to consistently deliver high-quality work.
- Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and carry multiple projects through to completion.
- Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays or unexpected events.
- Ability to maintain a mature, problem-solving approach; general knowledge of "how to get things done."
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:
- https://www.instagram.com/lifeatmma/
- https://www.facebook.com/LifeatMMA
- https://www.linkedin.com/company/marsh-mclennan-agency/
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
#MMAEHB
#LI-Onsite
#MMAUMW
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