AVP, Claims Business Consultant at Chubb in Chicago, Illinois

Job Description:

JOB DESCRIPTION

The Commercial Claim Business Consultants report directly into a Commercial Insurance VP. Executive Claim Business Consultant. Candidates for this role will be responsible for the Claim Account Management of a diverse portfolio of upper middle market accounts and programs in North America. The account portfolio encompasses diverse industry practice, and varying program structures. Claims may be managed by Chubb Claims or a Third-Party Administrator. The candidate may also be responsible for leading and/or assisting in initiatives that will positively impact customer experience and enhance staff team development/training. Additionally, this individual will be required to effectively collaborate with internal and external business partners to drive and support production goals through the execution of tailored claim service deliverables and business solutions to key commercial insurance customers which reflect the world-renowned Chubb brand. This position will require 30% travel, and the candidate will be required to work out of a Chubb Office in the region/office (Boston, Chicago, or New York) in which the candidate was hired when not on business travel.

Major Duties and Responsibilities:

• Positively influence the acquisition and retention of key Commercial Insurance accounts.
• Deliver client-driven tailored claim services to qualifying accounts which include:
  
  
  • Acting as a single point of contact throughout the life cycle of the policy term
  • Developing a deep understanding of the customer's operations and culture
  • Onboarding the customer to Chubb Claims
  • Negotiating and implementing special handling instructions consistent with the customer's needs and our capabilities
  • Facilitating claims reviews at the appropriate level based on the customers profile and claim activity.
  • Timely and effectively addressing customers inquiries and/or escalations
  • Executing training and educational sessions based on the customer's interest and/exposure
  • Executing a stewardship report/meeting prior to the end of the policy term
  • Meet in-person with insureds and brokers to address account management strategies
  
  
• Build strong relationships with underwriting, risk engineering, claims, and the producer community associated with key upper middle markets commercial customers within North America.
• Align with the regional Commercial Insurance team to exceed business objectives and provide a superior customer claim experience.
• Recognize claims handling issues and provide recommendations that will alleviate barriers, improve efficiencies and enhance the customer experience.
• Partner with Commercial Insurance and Risk Engineering to deliver external claims presentations that support growth and business goals.
• Understand the competition and effectively articulate the Chubb Claim value proposition.
• May assist in the training and development of the commercial insurance CBC team
• Meet and/or exceed specific key performance indicators associated with the above

QUALIFICATIONS

Competencies

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.