AVP, User Experience Designer and Website Marketing at Chubb in Whitehouse Station, New Jersey

Job Description:

JOB DESCRIPTION

Chubb's digital marketing team is an inspiring digital first team dedicated to driving digital channel strategy, executing, and optimizing campaigns. The focus is to partner with marketing and communication team members to fuel revenue growth using marketing technology, user experience, data, and analytics.

The AVP, User Experience Designer and Website Marketing, a highly collaborative role, will be responsible for partnering with the North America marketing team to design user experience journeys as well as website, email, social and paid media user centric designs. They will leverage the brand and internal and external teams to create a branded digital experience that maximizes the experience around digital channels like Chubb.com, email, paid media, our digital channels, etc. We are looking for someone who loves a challenge, is empathetic, has implemented design thinking and able to solve complex design journey challenges in both B2C but also B2B and B2B2C environments.

By consulting with marketing and business subject matter experts, this AVP will do hands on design work to create amazing visuals, exciting digital creative work and seamless digital experiences that are reflective of our best-in-class global brand. We will look at this design leader to make design improvements to our existing design library to address design gaps that our clients and brokers need.

This role will report to the VP, Head of NA Digital Marketing Channels and be a critical partner to developing the long-term Agent and client marketing journey, website and email design strategy and roadmap. They should have a thorough understanding and practice of the different phases of user research and design processes - from user research, persona, journey design, creative concepts, and low/high fidelity prototypes. They will focus on ensuring our digital channels visual and user experience is up to date, best in class and well-maintained and governed.

This role will sit in our Philadelphia, PA or Whitehouse Station, NJ offices.

Primary Responsibilities:

• Be the main point of contact and responsible for the deliveries of any digital design projects across the North America Marketing/Communication teams. This can include many concurrent active projects, with a need to provide status and transparency to partners.
• Deliver designs that create seamless experience, including wireframes and low/high fidelity visuals
• Ideate, lead workshops, and collaborate design sessions
• Collaborate with IT and engineering teams. Influence product owners, business sponsors, strategists, and 3rd party design companies
• Leverage business intelligence to inform purpose-driven content strategies - mapping content opportunities and needs across platforms, channels, and the full-funnel customer journey
• Create next generation user design and interfaces, applying expertise from information, interaction, and data visualization design to develop compelling experience for our digital channels
• Create personalized customer experience journey mapping that solves user needs and drives to business outcomes
• Create multiple design creative to do A/B and personalization testing
• Run creative review and be able to solicit creative feedback from the business
• Create SLAs and be able to scale design execution

QUALIFICATIONS

• Bachelor's

  ABOUT US

  
  

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.