Warranty Engineers- Manufacturing & Supplier at Stellantis in Auburn Hills, Michigan

Job Description:

The Warranty Engineer is responsible for leading the resolution of warranty issues, with a strong focus on problem-solving, root cause analysis, and validation. This role involves a proactive approach to addressing quality concerns, driving improvements, and ensuring that warranty-related issues are resolved efficiently. The Warranty Engineer works closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.

Key Responsibilities:

• Perform deep dive analysis of product failures to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to implement corrective actions


• Accountable for proposing solutions, validating their effectiveness, and tracking progress to ensure timely resolution


• Manage escalation of issues as needed


• Perform vehicle reviews as needed at dealers, QEC (Quality Engineering Center), and assembly plants to identify and confirm the root cause


• Collaborate with Stellantis and Supplier Plants to establish and validate containment actions


• Ensure that appropriate service actions are defined and implemented to address warranty issues (including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, etc)


• Ensure that lessons learned from current warranty claims are fed forward to prevent similar issues on future vehicle models

Regularly report on warranty-related quality issues, progress on GIMs, and the status of resolutions at required quality and leadership meetings