IT Support Representative 2 at Comcast in West Palm Beach, Florida

Job Description:

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for technical hardware and software support under moderate supervision/guidance. Has developed knowledge and skills in own area. Works in a structured environment and applies standard policies and procedures. Requires some basic problem-solving. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Responsibilities

• Responsible for deploying, maintaining, supporting, and troubleshooting hardware and software issues, installing and configuring software and operating systems.


• Provide onsite and remote support to various internal teams. Perform installs, moves, adds, and changes as required.


• Support legacy products. Installs and maintains PCs and peripherals, related software, networks, and servers.


• Install end-user new equipment and replace any non-functioning equipment.


• High-level of expertise in PC operating systems and software i.e. Microsoft/Linux, anti-virus, Intune, ControlUp, MS Office products.


• Ensure customer satisfaction throughout the service delivery by always going the extra mile and by advising customers on preventative maintenance and best practices.


• Develop and maintains a functional understanding of company products and service offering.


• May have project management responsibilities for smaller less complex projects.


• Maintain a high-degree of professionalism through behavior, actions, demeanor, and dress code.


• Must possess a valid driver license.

Preferred Skills:

• Experienced in troubleshooting hardware and software problems.


• Microsoft Windows 11, Microsoft Office, Azure, Intune, ControlUp.


• Knowledgeable of servers, storage, operating systems, network switches, networking protocol, DHCP, IP addressing.


• Can operate independently, under moderate supervision/guidance.


• Ability to manage stress well, follow procedures, and collaborate within diverse team while delivering under pressure. Demonstrate accountability and ownership.


• Excellent problem-solving, follow-up, analytical, time management, and communication skills (verbal, written and interpersonal). Able to plan tasks independently.


• Details and quality oriented with 5-8 years of experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.


• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.


• Win as a team - make big things happen by working together and being open to new ideas.


• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


• Drive results and growth.


• Respect and promote inclusion & diversity.


• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Computer Literacy; Software Operations; Customer Experience (CX); Software Support; Desktop Computers; Information Technology (IT) Support

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

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