We are seeking a Property Manager to join the company's U.S. Tower division's Property Management organization. The team maximizes and protects the value of the real estate portfolio, owns and streamlines relations with property owners, and ensures all properties operate smoothly. Day to day you will focus on an assigned group of assets and serve as the primary interface and facilitator of all engagements, issues, and projects on the properties under your purview. As a Property Manager, you will partner cross-functionally with peers in the Property Management, Legal, Finance, Operations, and Sales departments, and partner directly with property owners and their designees.
What You Can Offer Us
Serve as the primary contact and end to end owner of all property owner matters.
Facilitate cross-functional resolutions with internal teams to ensure the best results and resolutions are delivered in the most expeditious manner.
Ensure excellent customer service is delivered to the property owner throughout the entire life cycle of the relationship, delivering high-quality, cost-effective solutions.
Own the resolution of mid to high complexity property owner concerns and drive accountability within internal teams to ensure all involved parties deliver against established SLAs.
Identify the root cause of preventable or repetitive issues occurring pertaining to the property ownership experience and partner with internal teams and management to create long-term solutions.
Ensure property owner system data is accurate, ensuring to update as appropriate during each interaction, as needed.
Consistently maintain awareness of external factors within span of control and communicate matters of importance to the appropriate internal partners.
Read and understand property contracts, with the ability to determine if a property owner's request is within the terms of the contract.
Other duties as assigned.
What You Need to Succeed
Bachelor's degree or equivalent work experience required, with a concentration in Business, Finance, Real Estate, Law, or related field preferred.
Between 4-6 years of experience managing projects, deals, or transactions in a high-volume environment strongly preferred.
Proven track record of delivering exemplary customer service and the ability to successfully manage projects strongly preferred.
Proficiency in Excel, Oracle, and Salesforce systems strongly preferred.
Experience with interpreting legal documents, including real estate leases and contracts preferred.
Project Management Professional certification preferred.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
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