Remarketing Associate at Hyundai Capital America in Plano, Texas

Job Description:

Description




Who We Are


Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.



We Take Care of Our People


Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement



What to Expect


The Remarketing Associate is responsible for supporting functions and processes related to property tax administration and reconciliation activities to support asset-remarketing objectives. This position will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCA's policy and procedures, per stated workflows as well as compliance in an expeditious manner per HCA's KPI's.



What You Will Do


1. Property Tax Administration

• Initiate outbound calls to customers and municipalities for the purposes of recovering property tax refunds.

• Perform registration/plate cancellation to suppress unnecessary assessments.

• Generate, send, collect, and retain documents and information as requested ensuring compliance and accuracy per HCA's Policy and Procedures.

• Collect data and perform research as necessary.

• Support general incoming calls and respond to emails received daily.

2. Process requests in accordance with Remarketing's SLAs which includes task prioritization, adherence to quality standards, and compliance with communication expectations.

3. Perform lease and retail auto sales closing transactions supporting auction cash processing accuracy and timeliness.



Qualifications




What You Will Bring


• Minimum 2-4 years related experience preferably in vehicle remarketing.

• Automotive retail and/or lease experience a plus

• High School Diploma or GED.

• Associate Degree preferred.

• Proven track record with delivering seamless customer experiences.

• Ability to thrive in a performance coaching environment.

• Basic user level knowledge of Microsoft Office products

• Strong interpersonal skills to collaborate across company stakeholders and problem solve .

• Flexible and adaptable to changes in business demand and operations.

• Ability to multi-task and prioritize goals to meet business objectives

• Strong verbal and written communication skills via multiple communication channels.

• Systemic thinker with a keen ability for process improvement.



Work Environment


Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.


The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.


California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .