School Certifying Official at Pima Community College in Tucson, Arizona

Job Description:

Pima Community College
Pima Community College Named Top University/College Employer in Arizona



Position Title: School Certifying Official


Department: Military & Veterans Services - Northwest Campus


Starting Rate: Band 3 - $20.24 - $22.76


Benefits: Summary


Closed Date: April 10, 2025, 5:00 PM Arizona Time



Position Summary:


The School Certifying Official manages the certification of all students using GI Bill benefits. The School Certifying Official provides services in the Veteran Services Office located at the Northwest Campus. Ensures Veterans Administration (VA) compliance regarding certifications and certification changes, graduation, and student academic progress. The School Certifying Official collaborates with other College student service departments and Federal and State VA agencies on behalf of VA funded students.


The work schedule for this position is flexible and may include working evenings and weekends.




Duties and Responsibilities:

• Processes and submits all Military-Connected Students enrollment information to the VA for students using VA education benefits
• Completes VA mandated training at webinars, state, and national conferences and VA training webinars to maintain mandatory VA school Certifying Official status. Adheres to VA compliance rules and regulations, to include college, state and federal rules, regulations, polices and laws
• Acts as a liaison between the student and the VA focusing on individualized student assistance regarding benefit eligibility, payment issues, or other benefit issues
• Analyzes incoming billing and refunding related to VA tuition and fee payments. Formulates solutions based on finding and notifies supervisor of any discrepancies or unusual occurrences
• Provides VA regulatory assistance to Military & Academic Advisors, and students vis department email, or telephone. Provides input on improvements related to departmental processes
• Develops solutions to complex VA funding issues while working with the College, the VA Regional Processing Office and VA Debt Management Center
• Participates in a variety of College workshops, meetings and training sessions; Leads Veteran Benefit Recipient Information Sessions; Takes part in department activities such as Veterans Day Celebration and Veterans Graduation Program and Dinner
• Provides services related to daily operations of the Veteran Services Office. Greets students, answers phone, manages Veteran email inbox, in charge of all Veteran Benefit Recipient digital student files, and processes interoffice mail and reconciles VA and DMC letters
• Performs all other duties and responsibilities as assigned or directed by the supervisor

• Associate's degree and
  
• Three to five years of related experience and
  
• Must pass School Certifying Official certification exam within first year of employment.

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

• Knowledge of applicable benefits and services for students served
• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Skill in effective communication (both written and oral)
• Skill problem solving
• Skill in public speaking
• Ability to develop and maintain effective and positive working relationships
• Ability to operate relevant equipment required to complete assigned responsibilities for the position