As a Senior Professional Services Consultant, you will deliver intermediate to advanced implementation or consulting projects to achieve successful on-time schedule completion and client delight. You will provide clients with mentorship and advice for workflow planning and drive adoption of standard methodologies for the greatest customer return on investment. Additionally, you may act as a member of the project team, working with the client and teams. You will be responsible for performing contracted onsite and remote services for clients.
Salary: 85k-130k/yr. depending on experience
Remote Opportunity
Direct Hire
Essential Functions
Develop custom PL/SQL code to query and execute functions within the company LIMS platform, based on specifications from team members or direct client interactions.
Configure reports using Telerik Report Writer to generate within the company LIMS platform, following detailed requirements provided by the team or clients.
Conduct alpha testing on all developed work to ensure compliance with specified requirements and proper execution within the company platform.
Present completed work to internal teams or clients as needed, ensuring clarity and functionality.
Develop deep expertise in company functionality and data models, providing strategic guidance to internal teams on best practices for achieving project goals.
Identify and recommend process improvements by evaluating client and departmental feedback.
Maintain a strong commitment to customer satisfaction, ensuring positive client experiences throughout project lifecycles.
Troubleshoot and resolve project issues or escalate concerns to senior staff or management when necessary.
Mentor and collaborate with Reporting Analysts and Professional Services Consultants to enhance team expertise in company products.
Manage project tasks efficiently, ensuring on-time completion of assignments.
Perform additional duties as assigned to support business objectives.
Skills needed to be successful
Ability to work independently and effectively manage projects and priorities from start to finish
Strong understanding of complex client/workflow concepts relative to software applications with advanced knowledge of interfaces
Ability to understand how multiple systems work together and ability to make recommendations for improved integration and usage
Ability to demonstrate advanced knowledge of company products and expected to take on the role of a (SME) subject matter expert
Ability to effectively participate on product teams
Strong understanding of best practice implementation methodologies
Strong communication and presentation skills with the ability to present to all levels of the organization
Ability to coach and mentor others.
Attention to detail with strong organizational, communication and presentation skills to effectively interact with all organizational levels
Ability to work independently and effectively manage multiple complex projects and priorities from start to finish
Strong analytical and problem solving skills
Able to develop and improve workflow processes and procedures and drive client process improvements
Required Experience & Education
Bachelor of Science in Healthcare or Information Technology or related degree
6+ years of experience in Life Sciences/Phama, Environmental Science or Toxicology Laboratory
3+ year experience working in a consulting or implementation environment
3+ years of experience writing SQL queries (Oracle DB knowledge preferred)
3+ years of experience with report development (Telerik, Actuate, Crystal)
Preferred Experience & Education
Master's degree in healthcare, Sciences or Information Technology
5 years' experience with healthcare information systems or company software products and 1 year working with company applications
3+ years experience in a laboratory (Clinical or Environmental)
3+ years experience with programming languages
**This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you**