The Knowledge Management Specialist is responsible for executing sophisticated knowledge and data management projects and collaborating with our business partners to develop strategy and implement plans to ensure that accurate and complete information is readily accessible to meet organizational needs. This role will provide subject matter expertise on knowledge and data management, associated tools and best standards. Problem solving, analyzing and interpreting advanced-level operational knowledge and data management challenges and using judgement to create, modify and improve processes are all keys to success!
Job Responsibilities/Expectations:
Consults and collaborates with customers to identify problems that can be resolved using knowledge management processes and approaches across the organization
Identifies areas of opportunity and gaps in knowledge flow; advises and leads efforts to close gaps and ensures that information is available to support safe and reliable operations and compliance
Executes on and supports enterprise-wide knowledge and data governance improvement initiatives by promoting knowledge management processes and approaches
Monitors and evaluates knowledge management program, including external benchmarking
Collaborates with our business partners to share information about the organization's knowledge management program
Monitors the effectiveness, maintenance and use of IT tools and systems as they apply to knowledge management and implements improvements
Executes on and participates in cross functional and geographically diverse teams to resolve unique and sophisticated challenges
Other duties as assigned
Qualifications
Bachelor's degree in IT or a business-related field; a minimum 7 years of experience in the energy industry, IT or Knowledge Management
Other Requirements:
Proficiency in continuous improvement/quality methodologies
Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
Proficiency in Microsoft Office Applications and PC skills
Proficiency in Microsoft Power Applications & Integrations
SharePoint power user or admin level experience
Prior experience as a strong facilitator
Strong project management experience
Solid understanding of the principles of knowledge management
Knowledgeable about current technology and social tools that support knowledge management