Information Technology Technical Support
at TalentBridge
in
Orlando,
Florida
Posted in Other 4 days ago.
Type: full-time
Job Description:
Jr. Mobile Device Support for Technical End User Support Location: Orlando FL - OnsiteResponsibilities:
- Directly engage with end users in the region to communicate IT environment changes and their impact.
- Collaborate with vendors on service contracts to provide optimal solutions for customers.
- Troubleshoot mobile devices and applications.
- Develop user guides and instructions for specific application configurations and setup.
- Assist customers with updates and upgrades to mobile devices.
- Document and update all new and existing processes and procedures to ensure clarity for coworkers.
- Gain a comprehensive understanding of IT separation activities, timelines, technical issues, and solutions in a dynamic environment.
- Support change-release processes for IT system implementations.
Key Requirements:
- Must be organized, self-motivated, and capable of addressing and resolving complex issues.
- Ability to take direction and switch quickly between tasks.
- Seek advice and guidance from management or team members for non-routine or complex problems.
- Strong communication skills with all levels of the organization, from senior management to individual contributors.
Experience & Qualifications:
- Education or training in Management Information Systems, Computer Science, or related fields required.
- Excellent written and oral communication skills, including presentation skills.
- Experience with iOS platforms is preferred.
- Familiarity with MS Office 365 and related applications is desired.
- Knowledge of Cyber Security concepts is a plus.