About Thom Sweeney: Thom Sweeney is a luxury British menswear brand renowned for its modern tailoring and ready-to-wear collections. We are committed to exceptional quality, personalized service, and timeless style.
Position Overview: The Assistant Manager will support the Store Manager in overseeing daily operations, ensuring a seamless client experience that reflects Thom Sweeney's values. This role involves leading a dynamic team, driving sales, and maintaining high standards of customer service and operational efficiency.
Key Responsibilities:
Leadership & Team Management:
Foster a positive, team-oriented environment that encourages collaboration and professional growth.
Support the setting of individual and team sales targets, providing ongoing performance feedback.
Sales & Client Relationship Management:
Deliver personalized, luxury shopping experiences to all clients, including high-net-worth individuals and international clientele.
Develop and maintain strong, long-term client relationships to drive customer loyalty and repeat business.
Assist in managing client appointments for bespoke tailoring, ensuring exceptional service throughout the process.
Store Operations:
Oversee daily store operations, including inventory management, merchandising, and visual standards.
Ensure the store meets all operational, safety, and compliance requirements.
Analyze sales data and market trends to identify opportunities for growth and improvement.
Brand Representation:
Act as an ambassador for Thom Sweeney, promoting the brand's heritage and ethos.
Maintain a polished, professional image in line with the brand's aesthetic.
Key Qualifications:
Minimum of 2 years of experience in luxury retail management, preferably within menswear or tailoring.
Strong understanding of men's tailoring.
Proven track record of meeting and exceeding sales targets.
Exceptional leadership, communication, and interpersonal skills.
Detail-oriented with excellent organizational and problem-solving abilities.
Proficiency in using the Shopify retail POS systems and basic financial reporting tools.
Desired Attributes:
Passionate about menswear, craftsmanship, and luxury fashion.
Results-driven with a client-centric approach.
Flexible and adaptable, able to thrive in a fast-paced environment.
Benefits:
Competitive salary with performance-based incentives.
Comprehensive benefits package, including health insurance and retirement plans.
Opportunities for career growth within a global luxury brand.