Service Desk Analyst: II (Intermediate) at The Judge Group Inc. in Columbus, Ohio

Job Description:

Location: Columbus, OH

Salary: Negotiable

Description:

Job Title: Service Desk



Location: Columbus, OH / Flint, MI Hybrid (3 days onsite, 2 days Remote)



Type: 6+ Months Contract



Contract - Only W2




JOB Summary:


- The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software.

- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

- The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.

- This high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.



Detailed Description:


* Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals

* Compile documentation necessary for effectively fulfilling customer needs

* Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful

* Follow up with customers to ensure issue has been resolved

* Drive initiatives that improve the service desk

* Partner with internal support groups in providing the best service to our colleagues

* Other duties as assigned



Basic Qualifications:


* Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.

* Associate's degree



Preferred Qualifications:


* Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule

* Previous banking environment experience preferred

* Ability to demonstrate professional verbal communication skills

* Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material

* Ability to professionally handle irate customers

* Ability to use a headset and to sit for long periods of time

* Experience with Microsoft Office applications and the Internet

* A+ and Network+ certifications

* HDI certifications

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.



Contact: smishra02@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now