Client Service Representative at Alliant Energy in FAIRFAX, Iowa

Job Description:

At Travero, we believe there is always a way to get to YES; that innovative thinking can overcome any challenge; that being a good partner means delivering - every time; that silos are something you see out the window, not at the office; and that success requires agility and ambitious action. With experts in freight brokerage, rail and barge terminal services, warehouse management and transloading, Travero gives customers a one-stop shop for customized supply chain solutions so they can focus on the thing they care about most - growing their business.


Travero, a wholly owned subsidiary of Alliant Energy, is a logistics solutions company with more than 100 years of experience in freight management and delivery.



Job Summary



Responsible for the fulfillment of client truckload service needs, while working with a team to ensure the client and carrier experience with Travero Logistics is positive. Collaborate with the Account Manager, Carrier Sales team, Business Development, and Dedicated Fleet team on the current coverage needs for Travero clients. Utilize the Transportation Management System, Travero Logistics data and additional industry resources when determining spot quotes to clients. Maintain process and data integrity during the fulfillment execution process within the Transportation Management System and client platforms.



What you will do

• Solicits, provides spot quotes, manages tenders, arranges, schedules and provides execution for Travero client shipments, to ensure on time pickup and delivery needs are met. Proactively communicating with Travero clients and your teammates.


• Works with the Manager Client Services and Travero Logistics teammates to identify solutions to meet clients' service and pricing expectations.


• Ensures that each client shipment that is offered to Travero is entered into the Transportation Management System, and respond to each opportunity within the clients' expectations.


• Utilizes the Transportation Management System, Travero Logistics data and industry resources, during the shipment quoting process.


• Meets Key Performance Indicators, including daily load volume, revenue, margin, tender acceptance performance, quote conversion and on-time service.


• Provides timely updating of shipment information within the Transportation Management System while maintaining data integrity. Communicates information in a timely and accurate manner to both internal and external points of contact.

Education Requirements

• Bachelor's Degree Preferred

Required Experience

• 2 years of customer service, sales operations experience.

Preferred Experience

• 3 years of freight brokerage operations experience.

Knowledge, Skills, and Abilities

• Solid customer service skills focused on relationship development and exceptional phone skills.


• Solid attention to details and accuracy.


• Ability to multi-task.


• Ability to resolve conflict.


• Solid decision making, problem solving and analytical skills.


• Computer skills: Keyboarding, MS Office, Internet, Maps, and proven ability to learn proprietary system(s)


• Ability to work effectively in a diverse and inclusive work environment.

Key Skills

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.


Travero offers a comprehensive total rewards package including competitive compensation and benefit programs. Most employees will be eligible for the following benefits.

• Paid time off including vacation days, sick days, holidays, and parental leave for mothers, non-birthing parents, and adoptive parents;
  
  


• Healthcare, dental, vision and life insurance plans to cover you and your family;
  
  


• Company and matching contributions to 401K savings plan to help you save for retirement;
  
  


• Tuition reimbursement
  
  

This position has an annualized market-based salary range:
$55,000-60,000


The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.



It's not just what we do; it's how we do it.



Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold


Travero is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law. We are committed to the full inclusion of all qualified individuals.


All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.


Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


Alliant Energy and affiliates is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com. Apply Now