JFK Airport Customer Experience Specialist On-Call at ERMC Aviation LLC in Jamaica, New York

Job Description:

General information

Job Title

JFK Airport Customer Experience Specialist On-Call

Date

Monday, April 7, 2025

City

Jamaica

State

New York

Base Pay Rate:

$ 19.75

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

N.B.: THIS POSITION IS ON-CALL.

INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Summary

Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed


• Handle customer concerns and questions in a timely and efficient manner


• Provide answers to all general inquiries from customers and other airport visitors


• Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes


• Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the JFK Airport community

Qualifications

• High School diploma or GED.


• Must be at least 18 years of age.


• Customer Service experience is a requirement, airport experience a plus


• Bi-lingual a plus, but not required


• Must have a professional appearance: tattoos covered. No earrings for men.


• Able to stand on your feet for up to 8hrs


• Able to lift and/or move items up to 75 lbs.


• Must be able to climb, bend and kneel


• Must be able to use your fingers/hands to use a keyboard or tablet


• Must be able to work outdoors for extended period of time.


• Must be able to work a minimum of 3 days in total, including a weekend day.


• Must be able to work for various shifts starting from 5:30am up to and including 10:30pm.

ERMC is an equal opportunity employer.

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