Conversational AI Engineer at HAYS in district of columbia, Washington DC

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Conversational AI Engineer in Northern Virginia\ Hybrid.


Role Description


We are looking for a Conversational AI Engineer to design, build, and optimize AI-powered chatbots and voice assistants using Azure Bot Framework and Conversational Language Understanding (CLU). This role will focus on training, tuning, and analyzing AI models for voice-based interactions, ensuring seamless and intelligent user experiences. The primary focus of this role will be post-transcription. The voice to text side will be handled by another team.
The ideal candidate has expertise in natural language processing (NLP), Azure Cognitive Services - CLU specifically, and tuning and training a model that is receiving requests that were initiated within a voice IVR style platform.
A Conversational AI Engineer will be responsible for designing, developing, and optimizing the models within Azure Cognitive Services. Their work focuses on natural language understanding (NLU) and system integration to ensure smooth and effective human-AI interactions.


Key Responsibilities of a Conversational AI Engineer


• Conversational Model Development
o Builds and fine-tunes Conversational Language Understanding (CLU) models in platforms like Azure Language Studio.
o Trains intents, entities, and utterances for better chatbot comprehension.
o Implements context handling to maintain conversation flow across multiple turns.
• Speech & Voice AI Integration (for Voice Bots)
o Integrates speech-to-text (STT) and text-to-speech (TTS) services for voice-based interactions.
Only responsible for the post-transcription side of tuning, experience on the voice side would be helpful but not necessary for this role
• Optimization & Tuning
o Continuously improves chatbot performance by analyzing user interactions and model accuracy.


Skills & Requirements


Required Skills
•Experience with Azure Cognitive Services - CLU (Conversational Language Understanding)
•Experience working with chatbots
•Prior experience with voice channel and transcription that is fed into a chatbot
- experience working with azure bot framework
- conversational language understanding (CLU)
- NLP with IVR experience


Hybrid is preferred at all campuses (HQ, WOC, GPO, and SD). Open to fully remote due to the niche skillset.


•Experience with Azure Cognitive Services - CLU (Conversational Language Understanding)
•Experience continuously improving chatbot performance via analysis to improve experience and model accuracy
•Prior experience with voice channel and transcription that is fed into a chatbot
•Collaborative and ability to work in a team environment
Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1169817 - Kellee Jacobsen