The Broker Manager, C-Store oversees the activities of an outsourced broker sales force. Collaborating with Ferrara customer teams, the Broker Manager, C-Store ensures that short and long-term performance objectives are achieved at all assigned outlets. The Broker Manager, C-Store has responsibility for leading all merchandising and call coverage objectives for all Broker assigned retail outlets within their geographic area. Ongoing daily activities include providing timely and clear communication of all objectives, product training, analysis and problem solving, conducting store audits and business reviews.
Ways you will make a difference
Broker Management
Leads, directs, and motivates broker sales force to achieve performance objectives and deliver a positive return on investment
Monitors and assesses broker performance to achieve desired results through observation of work, work with's and analysis of business results
Conducts routine market visits and timely audits to assess performance and manage results
Develops and communicates action plans with broker complete with clear directives and measurable expectations
Provides broker personnel with product and customer knowledge enabling associates to deliver expected results
Planning, Business Analytics, and Problem Solving
Analyzes and continuously assesses progress in meeting goals and adjusts activities as needed
Develops customized incentive programming to drive enhanced results
Manages expenditure of financial resources in a fiscally responsible manner
Assesses coverage plans and frequencies to validate high impact stores
Participates in the development of annual Customer Plans
Assesses key item distribution opportunity/omission following POG refresh or revision
Flawless coordination and facilitation of ongoing leadership market visits
Communication
Communicates market conditions, retail observations and audit results with Broker Management and Customer Teams in the local market
Develops proper relations and rapport with store managers, district managers, store operations personnel and personnel within territory
Develops collaborative relationships with customer teams in local market
#LI-Hybrid
Skills that will make you successful
Experience with strong examples of ability to lead, motivate, develop and train personnel
Change agility, always looking for new and different ways to enhance the model
Experience in creating clear, concise and high-quality PowerPoint presentations with ease and efficiency
Strong work ethic with sense of urgency, accountability, and initiative
Experiences that will support your success
Bachelor's degree in Business, Communications, or related field
2-3 years of retail sales experience
1-2 years of broker or account management preferred