Tier 2 Technical Support Analyst at Beacon Hill Staffing Group, LLC in Cherry Hill, New Jersey

Job Description:

Location: Cherry Hill, NJ (Fully on site)


Duration: 6+ month contract with strong potential to extend


Benefits: https://bhsg.com/useful-links#employee-benefits


Responsibilities:

• This individual will be responsible for providing advanced technical assistance to end-users, focusing on troubleshooting and resolving issues related to Windows operating systems.


• Provide advanced technical support for Windows-based operating systems.


• Remotely access and troubleshoot customer computers to resolve hardware, software, and network issues.


• Act as a point of escalation for complex technical issues that cannot be resolved by Level 1 support.


• Document issues, troubleshooting steps, and solutions in a clear and detailed manner in the ticketing system.


• Work with customers to understand their issues and provide prompt, clear, and effective solutions.


• Handle a high volume of support tickets and ensure timely resolution of customer issues.

Required:

• 3+ years of experience.


• Proficient with Windows OS.


• Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or RDP (Remote Desktop Protocol).


• Strong understanding of networking concepts, Active Directory, and basic server environments.


• Ability to troubleshoot hardware, software, and networking issues effectively.


• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.


Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.


We look forward to working with you.


Beacon Hill. Employing the Future™
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