Sr. Manager- Product Quality Assurance at Gap Inc. in GALLATIN, Tennessee

Job Description:

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

In this role, you are responsible to manage quality initiatives at the DC level through process monitoring, product evaluations, performance reporting, DC and store escalations along with training of DC staff (Inspection teams) for the assigned DC. You will work with a clear objective of improving overall product quality as measured through DC audits and In-market reports. You will lead a team and manage multiple product categories and support the in country regional requirements of the global PQA team.


This position is based at our Gap Inc. Distribution Center in Gallatin, TN

What You'll Do

• Manage quality initiatives and inspection programs to ensure quality standards and goals are met with consistently


• Manage and report on DC, Brand and store quality escalations through clear data analysis and communication within GIS and cross brand collaboration


• Provide GIS with the knowledge and resources to support multiple Brands/Categories in DC Quality investigations, Root Cause Analysis (RCA)/Corrective Action Plan (CAP) activities


• Drive operational efficiency and continuous improvement in process through strong collaboration with internal stakeholders and third parties


• Monitor progress of 'high profile' styles delivered into DC


• Build cross functional partnerships and consensus; Influence strategy for area/team

Who You Are

• Experience in quality assurance and DC operations preferably in a buying office with strong knowledge of operations and process; Formal qualifications in Textile / Garment / Footwear would be preferable


• Sound knowledge of concepts and procedures specific to product auditing/inspections within the apparel on-apparel industry and specific knowledge on customer data analysis to support investigations and continuous improvement


• Proven success in managing and developing a strong teams and driving best in industry quality initiatives


• Proven ability in presenting, influencing and making decisions cross functionally in a matrix environment while effectively managing multiple challenges


• Ability to assess relatively complex situations and analyze data to make judgments and recommend solutions

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.