For over 30 years, North Central Regional Certification Agency (NCTRCA) has been dedicated to providing certification and educational support to more than 25,000 minority-owned, women-owned, disadvantaged, and small businesses. By partnering with Member Entities such as DFW Airport, Dallas County, and the City of Dallas, NCTRCA helps these businesses gain access to valuable business opportunities. Our mission is to empower small businesses and foster economic growth within the community.
Role Description
Certification Team Management and Development
Lead and mentor a team of certification officers, fostering a collaborative and high-performance work environment.
Set clear performance expectations, provide regular feedback, and recognize achievements to motivate and empower team members.
Identify training and development opportunities to enhance the skills and capabilities of the certification team.
Audit and review Certification Officer workflow, files to ensure monitoring of KPI's (Key Performance Indicators) are met. Document performance evaluations and report all outcomes to the Executive Director.
Monitor adherence to certification regulations and NCTRCA Policies & Procedures.
Ethical Leadership
Uphold the highest standards of ethics, integrity, and professionalism in all aspects of certification operations.
Establish and enforce ethical guidelines and standards of conduct for certification officers, ensuring compliance with agency policies and industry best practices.
Monitor and ensure ongoing training and education to certification officers on ethical behavior, conflict resolution, and decision-making processes.
Policy Development and Implementation
Monitor robust certification policies, procedures, and guidelines to ensure consistency, fairness, and compliance with regulatory requirements.
Stay abreast of industry trends, legislative changes, and best practices in certification to inform policy development and improve program effectiveness.
Outreach and Certification Workshops
Lead presentations and workshops at outreach events, industry forums, and certification seminars to educate prospective applicants on the NCTRCA certification process.
Provide comprehensive guidance and support to applicants on navigating the certification requirements specific to the 16-county area of the Dallas/Fort Worth Metroplex.
Educate applicants on the additional opportunities available through federal certifications, enabling them to pursue contracts statewide.
Collaborate with community organizations, chambers of commerce, and economic development agencies to host and promote certification workshops in targeted areas.
Tailor presentations and workshop materials to address the needs and concerns of diverse audiences, including minority-owned, woman-owned, and disadvantaged businesses.
Serve as a resource for applicants, offering individual assistance and guidance throughout the certification application process.
Quality Assurance
Establish and maintain a comprehensive quality assurance program to ensure the accuracy, consistency, and fairness of the certification process.
Implement standardized procedures and checklists for reviewing certification applications and supporting documentation.
Conduct regular internal audits and quality control checks to assess compliance with NCTRCA standards and regulatory requirements.
Identify areas for process improvement and recommend corrective actions to enhance efficiency and effectiveness.
Provide training and guidance to certification officers on quality assurance protocols and best practices.
Monitor performance metrics and outcomes to measure the effectiveness of quality assurance efforts and identify areas for further improvement.
ACDBE/DBE Intents and Decertification Applications
Ensure they are compliant with the federal regulations.
Review and validate to ensure adherence to federal regulations and guidelines.
Qualifications:
Education: Bachelor's degree or equivalent professional experience in the certification field. A minimum of 5 years certification expertise required.
Skills: Strong leadership, communication, and organizational skills. Ability to manage multiple projects and lead a diverse team. Proficiency in data analysis, performance management, and management.
Experience in certification processes, compliance, and regulatory requirements.
Project management and organizational skills.
Strong written and verbal communication skills, along with customer service experience.
Proficiency in using office software and certification management platforms.
Working Environment & Expectations:
This is a full-time hybrid role for a Certification Manager based in Arlington, TX with some work-from-home flexibility. The Certification Manager will oversee the certification process, lead initiatives to support certified businesses, and ensure compliance with relevant regulations. Daily tasks include managing the team of certification officers that process applications, coordinating with Member Entities, providing resource guidance to businesses, and organizing educational workshops and events.
At NCTRCA, we offer a competitive benefits package