Manage custom offset and digital print orders from order placement, manufacturing, final delivery and invoicing.
This is a full time, in-office position Only
Qualifications:
Experience in the Graphic Communications/Printing Industry
Ability to set and exceed customer expectations
Proactive, doesn't wait for answers. Takes action.
Follows up and takes ownership of their work.
Communicates well and in a professional manner
Able to work on several projects without missing details
Adept with using a computer and experience in the Microsoft's Office suite
Self-starter
Attention to detail and deadlines
Ability to think and move quickly without sacrificing details
Problem solver
Responsibilities:
Provide outstanding customer service through verbal and email communication
Maintain existing customer relationships and work to create new customer relationships
See jobs through from estimate request, order, production and shipping/delivery
Prepare and process quotes, orders, and shipping arrangements
Communicate fully with internal and external customers and follow-up promptly with quotes, requests, orders, changes and other tasks
Works with all stakeholders such as sales representatives, administrative staff, production staff, suppliers and customers on orders - including technical specifications, and deadlines
Consult and advise customers on best strategies to achieve their desired outcomes
Enter 100% accurate information on job tickets and purchase orders
Knows the status of the jobs they manage
Foresees scheduling for projects - i.e., send mailing lists before going to mail house, reach out to vendors about jobs coming their way.
Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Troubleshoot customer complaints, and ensure appropriate changes were made to resolve customers' problems.
Manage vendors and follow up to ensure timelines
*The company may add or change duties at any time.
Skills
Excellent verbal and written communication
Service orientation
Critical thinking
Active listening
Compensation
The pay range for this role is $22/hr. - $26/hr. The candidate's level of experience is considered when determining starting pay.