The Senior Project Manager works independently to plan, monitor, and manage multiple, diverse medium to large projects of high complexity across multiple teams, departments, service centers and client locations that have a direct impact on the organization and are highly visible. The Senior Project Manager will act as a single point of accountability on assigned projects, secure required resources, use Parallon Project Services project controls and standards, and ensure on-time completion according to specifications and within budgeted costs. The Senior Project Manager must demonstrate a strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks and issues, and by facilitating effective outcomes in a timely manner. Moderate travel may be required, based upon job role.
Duties (included but are not limited to): • Actively communicate with Parallon, Service Center, Division, Corporate, Facility or other client stakeholders to manager multiple project business owner(s) and team member(s) relationships to accomplish project activities. • Author/facilitate strategic documents such as Project Charters, Education and Communication plans, detailed project plans, and present project updates/presentations to business owners. • Organize project activities into manageable work efforts for team members and determine an effective approach to completing the work, as outlined in project plan. • Proactively identify and manage risks, issues, cross-project dependencies, and report on project/program status within published schedule. • Identify, manage and monitor completion of deliverables throughout project lifecycle. • Provide management of staff to assure quality of work and integration of team members' work. • Mentor staff in applying project management controls. • Facilitate decision-making that is required for progress on the project. • Author/facilitate project implementation documentation including, but not limited to implementation toolkits and migration schedules. • Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, trouble shooting and people management. • Ensures project results meet requirements regarding technical quality, reliability, schedule, and cost. • Solves technical and non-technical problems throughout the life of the project.
Knowledge, Skills and Abilities: • Project Management - takes responsibility and applies Parallon project controls to identify and communicate project scope, goals, project plan, and project progress/performance; leverages resources to ensure projects remain on schedule; ensures high quality • Organization - stays focused and proactively prioritizes initiatives; determines and effectively manages tasks and resources; schedules with keen ability to multi-task • Gaining Commitment - uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies own behavior to accommodate tasks, situations, and individuals involved • Tactical Execution - effectively uses project controls to manage projects • Financial Analysis - displays skills necessary to plan and track project budget performance for assigned projects. • Facilitation - facilitates agreement in small to medium groups of people at various organizational levels for purposes of planning, problem solving, or project execution; opens discussions effectively and closes discussions with clear summaries • Familiar with Agile and/or Waterfall methodologies • PC / Technical Skills - proficiency or willingness to learn
o Microsoft Office applications (including OneNote, OneDrive, Excel, Word, Access, Visio, Outlook and PowerPoint to include Office Timeline add-on)
o Online collaboration tools, such as WebEx, WebEx Teams, online facilitation tools and/or other conference calling tools
o Project Management tools, project scheduling tools, agile scheduling tools, including Microsoft Project, MS Planner and/or another project scheduling tool
Key Competencies: • Honor our Mission and Values
o Consistently acts with integrity and high professional standards.
o Generally lives the organizational values and mission in his/her actions.
o Acts with transparency and authenticity in daily interactions
o Maintains a positive attitude and strives for confidence in most situations.
o Demonstrates empathy and sensitivity to individual differences. • Communicate with Impact
o Understands audience and strives to deliver effective communications for the intended group.
o Delivers messages clearly and concisely to the intended audience.
o Recognizes the importance of shared perspectives and effectively acknowledges the perspective of others.
o Enters communications with intent to seek understanding and communicates openly and directly.
o Communicates with the goal of creating personal connections.
Attain and Leverage Strategic Relationships
o Develops relationships which advance business goals.
o Exhibits a desire to build external strategic relationships.
o Understands the importance of collaborating across areas of the business and takes action to communicate with others to achieve mutually beneficial goals.
o Builds a reputation for being competent, reliable and trustworthy. • Lead and Develop Others
o Provides adequate direction and feedback to others to accomplish objectives.
o Offers support and guidance to others appropriately.
o Shares knowledge and experiences openly with others to help them prepare for future advancements in their career.
o Reinforces positive behaviors of team members.
o Communicates the importance of taking responsibility and initiative for one's personal development and career growth. • Effective Decision Making
o Considers the current state or immediate needs of the areas of responsibility in the decision process.
o Demonstrates an awareness of the impact of decisions and takes steps to communicate the potential impact.
o Makes a recommendation for a specific action after evaluating alternatives.
o Considers and communicates possible risks of available options during the decision process.
o Demonstrates a general openness regarding decisions and their consequences. • Achieve Success through Change
o Solicits and welcomes feedback and new ideas from others.
o Identifies feasible, innovative solutions to operational challenges.
o Welcomes change initiatives and demonstrates flexibility in operational strategy.
o Implements change management within areas of responsibility. • Drive Execution and Financial Results
o Provides direction to employees within areas of responsibility.
o Requests assistance from leaders as needed to overcome obstacles to achieving expected results.
o Monitors progress of action plans and key objectives.
o Consistently approaches work with initiative and high personal standards.
o Encourages others to take responsibility for accomplishing personal goals and objectives. • Service and Quality Excellence
o Seeks to identify patient/customer needs and share them with others.
o Ensures the creation of an exceptional experience for patients, employees and internal/external stakeholders.
o Delivers services that exceed patient and customer expectations and encourages others to do so as well
Consistently considers the patient/customer's safety, satisfaction and/or clinical outcomes while carrying out daily responsibilities.
Education: • Bachelor's Degree or equivalent experience required.
Experience: • Minimum of 5 years of experience with managing multiple projects to successful completion, preferably in healthcare financial services, clinical operations, supply chain, or information systems-oriented environments. • Minimum 2 years of management experience preferred, preferably in the healthcare industry. • Healthcare, hospital system, hospital, supply chain, workforce management, financial services, technical/systems experience a plus. • HCA Healthcare, HealthTrust, or Parallon experience a plus.
Certificate/License: • PMP preferred, but not required • LEAN and/or SIX SIGMA certification(s) a plus, but not required