I. JOB DESCRIPTIONKey Requirements:Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customers goal.Work with pre-qualified leads to generate and schedule appointments where appropriate.Assist customers and contractors with the application processes for market-based programs.Perform a desk-top eligibility review and aid building decision makers in identifying next steps.Refer callers directly to appropriate team members when it is clear they are the next step in the process.Accurately log all calls in CRM so team has access to the latest interaction with building.Complete all commitments offered to customer in a timely manner, i.e. call backs, application referral, email responses, etc.Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.Perform the assigned duties with minimal supervision, but also work in a team problem solving environment.Follow all policies and guidelines set by company.Maintain confidentiality regarding company and participant information.Excellent communication (both verbal and written), customer service and phone skills, organization, grammar, and spelling skillsMust be able to prioritize and work both independently and as part of a teamAbility to work well under pressure in time-critical situations and be productive and self-motivated during slow periodsIntermediate experience in MS Word, Excel, PowerPoint, and AccessBilingual (English/Spanish). Must be a New Jersey Resident and reside in New JerseyII. DESIRED RequirementsCustomer-centric mindset2+ years of relevant experiencePassionate about making a difference.Love working with people.Great oral and written communication skills (talking and listening)Quick learner who is eager to improve professional skills.Ability to actively listen and take initiative to seek actionable solutions to customer goals.Flexible with the capacity to thrive in a high-change business environment.An action-oriented and results-driven individual who likes to be the one-stop solution or advisor for customers.Experience in inside/outside sales or appointment setting is a plusIII. EXPERIENCE & EDUCATIONMinimum of 7 years experience in administrative servicesAssociates degree from an accredited college in a related discipline, or equivalent experienceIV. WORK LOCATIONThere will be a blend of onsite and remote work. Candidate will be required to travel to local New Brunswick, NJ marketing events and conferences as required. Candidate will be required to be in the office bimonthly (average) at the TRC NJ office located at 317 George Street, Suite 520, New Brunswick, NJ 08901.V. WORKING REMOTE REQUIREMENTSTRC will provide the required computer equipment to perform their work. TRC will not provide printers. Equipment supplied by TRC is to be used for business purposes and will be maintained by TRC. An inventory of all TRC IT equipment received by each candidate will be provided and candidates receiving IT equipment agree to take appropriate action to protect the items from damage or theft. Upon termination of assignment, all Company IT equipment will be returned to the TRC. Consistent with TRCs expectations on information security, candidates must adhere to all Company policies for acceptable use and protection of Company equipment, systems, networks, and information. Candidates are responsible for securing computing equipment, protecting logged-in computers from accidental or intentional misuse, and using extra care when handling Company and customer proprietary and confidential information, in both digital and paper forms. All measures should be taken to ensure that the Company is not unreasonably exposed to cybersecurity threats or loss of information. Candidates are prohibited from using publicly accessible wi-fi when working on TRC computer equipment. USB devices will be blocked on all TRC computer equipment. Candidate will be responsible for securing an adequate internet connection (speed, security, and bandwidth) and phone service to effectively perform the essential duties of the job. Phone service can be cell service. Internet and phone service are at the candidates expense.Candidates will be responsible for maintaining their home offices so that they can accomplish their work in an efficient, safe, and expeditious manner. TRC will not be responsible for costs associated with the setup of the candidate's home office to include remodeling, furniture such as desks, chairs or file cabinets, and lighting or repairs or modifications to the home office space. TRC accepts no responsibility for damage or repairs to candidate-owned equipment.VI. PERIOD OF PERFORMANCEa. The period of performance is based on our clients prime contract. recblid 3d6cen59ob9qhx6vswdcllnnp4aggu