UX Researcher at The Judge Group Inc. in Fort Worth, Texas

Job Description:

Location: Fort Worth, TX

Salary: Negotiable

Description: Our client is currently seeking a UX Researcher! This is a 12+ month contract and will be HYBRID, 3 days onsite in Fort Worth TX 76155.



Why You'll Love This Job

• Transformative Work: The User Experience (UX) team, part of the Digital Platform and User Experience group within the IT organization, operates in a Portfolio and Product-based culture. We seek an experienced UX researcher to lead product portfolio research.


• Multidisciplinary Team: Join a UX team that drives the user experience for customer and employee-facing applications. You'll work within a cross-functional team, influencing product and design decisions through ownership of research projects from discovery to development.


• User Advocacy: The ideal candidate is driven by the desire to advocate for users, passionate about creating easy-to-use products, and eager to mentor designers and junior researchers to care for our customers and employees.


• Diverse Roles: You'll wear many hats (mentor, strategist, collaborator, evangelist) and use your expertise in user testing, research best practices, and advanced methodologies to create a holistic picture of the customer journey.


• ResearchOps Contribution: Scale and contribute to the UX research practice (ResearchOps), helping the organization build the infrastructure needed for effective research that delivers value. Stay updated with evolving technologies, standards, and research methods.

What You'll Do

• Collaborate: Work with product owners and stakeholders to understand business problems and advocate for user experience.


• Research Strategies: Develop research strategies to define and achieve product portfolio objectives and key results (OKRs).


• Conduct Research: Utilize quantitative and qualitative UX research methodologies (heuristic reviews, click tests, competitive analyses, surveys, eye tracking, usability testing, user interviews) to assess ease-of-use, comprehension, and satisfaction.


• Present Insights: Communicate actionable insights to all organizational levels based on research outcomes.


• Data Analysis: Use analytical tools to gather data insights that support portfolio research strategies and enhance UX understanding.


• Customer Journey Maps: Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand customer pain points and foster empathy.


• Agile Environment: Work in a self-guided agile environment, managing multiple meetings and projects.


• Benchmark Performance: Guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback to identify problem areas.


• Scale Research: Build infrastructure, educate others, and contribute to ResearchOps.


• Manage Resources: Oversee research software/hardware (including eye tracking equipment) and participant recruitment resources.

Minimum Qualifications

• Education: Degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or related discipline.


• Experience: 5+ years in applied user experience research at large enterprises or highly matrixed organizations.


• Skills: Strong understanding of user-centered design, qualitative and quantitative research methods, and analytical skills.


• Tools: Proficiency with remote unmoderated testing tools and moderated testing platforms


• Design Tools: Familiarity with modern design and prototyping tools (such as Figma, Zeplin, Flinto, Sketch, Adobe CC, etc).


• Communication: Excellent written and verbal communication skills, with proven ability to collaborate across disciplines, product lines, and roles.


• Project Management: Ability to build strategy, set objectives & key results, and deliver on time.


• Analytical Tools: Proficiency in modern analytical dashboards and tools


• Advocacy: Desire to promote and teach the importance of user-centered research to product owners, stakeholders, and designers.


• Presentation Skills: Ability to present work clearly and compellingly to stakeholders, explaining design recommendations with best practices, testing data, and business requirements.


• Data Analysis: Expert user of Excel or other tools for analyzing large data sets.

Preferred Qualifications

• Education: Graduate degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Psychology, or related discipline.


• Experience: 7+ years in applied user experience research in a portfolio and product-based work environment.


• Research Scaling: Experience scaling research practices and setting up a research insights repository.


• Field Research: Experience conducting field research with unionized workforces.


• AI Knowledge: Knowledge of Artificial Intelligence (AI) and its application to UX practices.


• Organizational Skills: Strong organizational skills with the ability to label, classify, and intelligently build flows and wireframes for complex computer applications.

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Contact: sahmad01@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now