Program Manager at The Judge Group Inc. in Austin, Texas

Job Description:

Location: Austin, TX

Salary: $58.00 USD Hourly - $63.00 USD Hourly

Description:

Our client, a global e-commerce leader, is currently seeking a Program Manager (Customer Experience).



This 12-month contract role is based in either Austin, TX or Salt Lake City, UT. The ideal candidate will be a hands-on Qualtrics expert who can manage and implement survey programs, dashboards, and workflows while collaborating with both internal teams and external vendors.


This job will have the following responsibilities:

• Build, implement, and manage advanced Qualtrics surveys, dashboards, and automation workflows
  
• Oversee platform administration, including user management, configurations, and feature optimization
  
• Partner with internal stakeholders to align survey work with strategic objectives
  
• Provide guidance and best practices for teams using Qualtrics
  
• Ensure compliance with survey governance, privacy, and data security standards
  
• Support the enablement of Voice of Customer (VoC) initiatives and experience management programs
  
• Present insights and project updates through compelling presentations and decks
  
• Work closely with the external Qualtrics vendor to manage timelines and project needs
  

Qualifications & Requirements:

• Extensive hands-on experience with Qualtrics (survey creation, dashboards, logic, automation)
  
• Background in Project or Program Management with the ability to manage cross-functional workstreams
  
• Excellent communication and presentation skills (PowerPoint proficiency required)
  
• Experience in CX, Experience Management (XM), or Voice of Customer programs is a plus
  
• Strong organizational skills and a detail-oriented approach to survey/data governance
  
• Nice to have: Data analytics experience to support survey insights
  
• No specific cap on years of experience-priority is depth of hands-on Qualtrics expertise
  
• Previous titles may include CX Manager, Qualtrics Administrator, Program Manager, or Project Manager
  
  

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Contact: kdarko@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now